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706827

registered interest
date	01/03/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Abellio Greater Anglia
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how much compensation has been paid to passengers under the Consumer Rights Act 2015 by Abellio Greater Anglia in each year for which compensation has been paid.
tabling member constituency	Colchester
tabling member printed	Will Quince
uin	66103
answer	answer is ministerial correction date of answer 06/03/2017 answer text <p>The Government is not required to collect information on compensation paid by train operators to their customers under the Consumer Rights Act 2015, which came into force for all transport providers on 1 October 2016, and does not hold this information.</p><p> </p><p>It is the responsibility of train operators to ensure that their customers are made aware of their rights to compensation or other redress in cases of service failure or disruption. Train operators’ existing compensation schemes provide the main means of redress for passengers.</p><p> </p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 06/03/2017 15:57:08 answering member 3926 label Biography information for Paul Maynard
tabling member	4423 label Biography information for Will Quince

584171

registered interest
date	15/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Abellio Greater Anglia
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if he will make it his policy to seek compensation for passengers from Abellio Greater Anglia.
tabling member constituency	Clacton
tabling member printed	Mr Douglas Carswell
uin	46561
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>All franchised Train Operating Companies are required under their franchise agreement to have in place a Passenger’s Charter which will include arrangements for compensation for passengers.</p><p> </p><p>Abellio Greater Anglia operate the Delay Repay passenger compensation system in their Passenger’s Charter under which all passengers are entitled to claim compensation for each delay of 30 minutes or more which they experience, whatever the cause. The entitlement is 50% compensation of the single fare for delays of 30 to 59 minutes and 100% of the single fare for delays of 60 minutes or more.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 10/10/2016 13:43:18 answering member 3926 label Biography information for Paul Maynard
tabling member	1527 label Biography information for Mr Douglas Carswell