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1697418

registered interest
date	20/03/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce call waiting times to the child maintenance service; and whether he has made a recent assessment of the adequacy of call handling times by that service.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	19632
answer	answer is ministerial correction date of answer 25/03/2024 answer text <p>As part of its Modernisation Programme, CMS continues to improve how it communicates with customers and how customers access its service. When a customer first applies for CMS they are enrolled on the online service which provides them the ability to update their information and request changes 24 hours a day, 7 days a week. The majority of our customers make use of these online services to effectively meet their needs every day, though we are actively engaged in improving the service further and increasing customer take up.</p><p> </p><p>We recognise some customers need alternative methods to contact us or choose to call us, and on occasion call wait times on our inbound phone lines can be longer than we would like. Speed to answer is continually reviewed throughout the working day and operational resource is regularly reviewed and flexed to minimise excessive wait times.</p><p> </p><p>Over the coming year we will increase customer education on what can be raised and progressed using our online services and encourage more customers to make use of this as the primary channel for their CMS enquiries. This will help protect our inbound phones lines for our customers that need to access our service in this way and reduce the wait time they experience.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 25/03/2024 16:48:16 answering member 3926 label Biography information for Paul Maynard
tabling member	4467 label Biography information for Drew Hendry

1697547

registered interest
date	20/03/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Pension Credit: Veterans
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many veterans received Pension Credit in the 2022-23 financial year.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	19525
answer	answer is ministerial correction date of answer 25/03/2024 answer text <p>The information requested is not collected and could only be obtained at disproportionate cost.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 25/03/2024 14:52:27 answering member 3926 label Biography information for Paul Maynard
tabling member	298 label Biography information for Steve McCabe

1696723

registered interest
date	18/03/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Debts: Standard of Living
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential implications for his policies of the findings in the Christians Against Poverty report entitled Pushed under, pushed out, published on 12 March 2024, relating to the impact of high debt repayments on people's living standards.
tabling member constituency	Mitcham and Morden
tabling member printed	Dame Siobhain McDonagh
uin	18957
answer	answer is ministerial correction date of answer 25/03/2024 answer text <p>No formal assessment has been made.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 18960 question first answered 25/03/2024 11:57:06 answering member 3926 label Biography information for Paul Maynard
tabling member	193 label Biography information for Dame Siobhain McDonagh

1696739

registered interest
date	18/03/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of reducing the maximum benefit deduction rate for people on Universal Credit.
tabling member constituency	Mitcham and Morden
tabling member printed	Dame Siobhain McDonagh
uin	18958
answer	answer is ministerial correction date of answer 25/03/2024 answer text <p>The primary aim of the deductions in Universal Credit is to protect claimants by providing a last resort repayment method for arrears of essential services.</p><p> </p><p>Making deductions from a claimant’s benefit is a cost effective and efficient mechanism to recover third party debt and benefit debt. Regulations protect claimants from excessive deductions. There are limits set for individual deduction items, there is also an overall deduction cap set at 25% of standard allowance, although where necessary to support the claimant, this can be exceeded for rent and fuel debts.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 25/03/2024 12:02:48 answering member 3926 label Biography information for Paul Maynard
tabling member	193 label Biography information for Dame Siobhain McDonagh

1696742

registered interest
date	18/03/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Debts: Standard of Living
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will make an assessment of the implications for his policies of the report entitled Pushed Under, Pushed Out, published by Christians Against Poverty on 12 March 2024.
tabling member constituency	Mitcham and Morden
tabling member printed	Dame Siobhain McDonagh
uin	18960
answer	answer is ministerial correction date of answer 25/03/2024 answer text <p>No formal assessment has been made.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 18957 question first answered 25/03/2024 11:57:06 answering member 3926 label Biography information for Paul Maynard
tabling member	193 label Biography information for Dame Siobhain McDonagh