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1148823

registered interest
date	14/10/2019
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what processes are in place to ensure complaints about the NHS are investigated.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	300
answer	answer is ministerial correction date of answer 22/10/2019 answer text <p>Patients have the right, set out in the NHS Constitution, to make a complaint about any aspect of National Health Service care, treatment or services and to have that complaint properly investigated, dealt with efficiently and to know the outcome of any complaint investigation.</p><p> </p><p>The NHS complaints procedure, including the process for investigating and responding to a complaint is set out in secondary legislation, primarily the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.</p><p> </p><p>Anyone wishing to make a complaint can do so either to the service provider or to the commissioner. If they are not happy with the outcome of their complaint, they have the right to ask the Parliamentary and Health Service Ombudsman to investigate.</p><p> </p><p> </p><p> </p><p> </p> answering member constituency Mid Bedfordshire answering member printed Ms Nadine Dorries question first answered 22/10/2019 13:48:33 answering member 1481 label Biography information for Ms Nadine Dorries
tabling member	4523 label Biography information for Catherine West

1141723

registered interest
date	24/07/2019
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Maternal Mortality: Ethnic Groups
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, if he will commission an urgent review of maternal care in response to the findings of the MBRRACE-UK maternal deaths and morbidity statistics 2014-16 relating to increased maternal mortality rates for women from BAME communities.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	281788
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>The Department is funding the Maternal and Neonatal Policy Research Unit at the University of Oxford to investigate the factors associated with the excess perinatal mortality experienced by black, Asian and minority ethnic babies; and identify the factors associated with the excess risk of maternal death for black and South Asian women.</p><p>The NHS Long Term Plan outlines plans to reduce health inequalities and address unwarranted variation in maternity care. This work is led by NHS England through the Maternity Transformation Programme.</p><p>Targeted and enhanced continuity of care from the same midwife, or group of midwives can significantly improve outcomes for women. The NHS Long Term plan sets out that 75% of black women will receive continuity of carer from midwives by 2024.</p><p> </p><p> </p><p><strong> </strong></p><p> </p><p> </p> answering member constituency Mid Bedfordshire answering member printed Ms Nadine Dorries question first answered 05/09/2019 11:45:30 answering member 1481 label Biography information for Ms Nadine Dorries
tabling member	4523 label Biography information for Catherine West