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<p>All front line consular staff in London and overseas complete a mandatory programme
of Consular training, including an "Introduction to Consular Work" and "Safeguarding
Children and Young Persons" e-learning within their first week in the role. This
is followed within three months by an Assistance Guidance Assessment, which is conducted
to a pass standard, and attendance at a five day "Essential Assistance Workshop",
an interactive course with activities focused on building customer care skills for
handling the full range of consular casework, with particular emphasis on the most
vulnerable.</p><p>In addition there is an ongoing programme of blended learning designed
to support continuous development and further enhance the skills, policy knowledge
and behaviours of consular staff dealing with all types of consular cases.</p>
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