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<p>Since we introduced a new interpreting contract in 2012 we have incurred an estimated
£38m less expenditure than we would have done under historic arrangements.</p><p>The
most recent published performance figures show the successful completion of service
requests to be at their highest level, and the number of complaints at their lowest,
since the contract began. This information can be located at:</p><p><a href="https://www.gov.uk/government/statistics/statistics-on-the-use-of-language-services-in-courts-and-tribunals-january-2012-december-2013"
target="_blank">https://www.gov.uk/government/statistics/statistics-on-the-use-of-language-services-in-courts-and-tribunals-january-2012-december-2013</a></p><p>The
table below sets out the value of the service credits paid by Capita-TI and the corresponding
contractual payment made to Capita-TI for each of the months in which a service credit
was recovered.</p><table><tbody><tr><td><p> </p></td><td><p><strong>2012</strong></p></td><td><p><strong>2013</strong></p></td><td><p><strong>2014</strong></p></td><td><p><strong>2015</strong></p></td><td><p><strong>2012</strong></p></td><td><p><strong>2013</strong></p></td><td><p><strong>2014</strong></p></td><td><p><strong>2015</strong></p></td></tr><tr><td><p>
</p></td><td colspan="4"><p><strong>Service Credits</strong></p></td><td colspan="4"><p><strong>Payments</strong></p></td></tr><tr><td><p><strong>Jan</strong></p></td><td><p>
</p></td><td><p>£3,070</p></td><td><p>£886</p></td><td><p>£672</p></td><td><p> </p></td><td><p>
</p></td><td><p>£1,672,708</p></td><td><p>£1,595,836</p></td></tr><tr><td><p><strong>Feb</strong></p></td><td><p>£3,166</p></td><td><p>£3,164</p></td><td><p>£1,097</p></td><td><p>£982</p></td><td><p>£110,342</p></td><td><p>
</p></td><td><p>£1,325,870</p></td><td><p>£1,217,330</p></td></tr><tr><td><p><strong>Mar</strong></p></td><td><p>£3,619</p></td><td><p>£3,650</p></td><td><p>£1,181</p></td><td><p>£874</p></td><td><p>£733,081</p></td><td><p>£2,136,114</p></td><td><p>£1,584,526</p></td><td><p>£1,721,189</p></td></tr><tr><td><p><strong>Apr</strong></p></td><td><p>£1,328</p></td><td><p>£4,119</p></td><td><p>£1,202</p></td><td><p>£573</p></td><td><p>£494,816</p></td><td><p>£1,962,522</p></td><td><p>£1,650,569</p></td><td><p>£1,620,983</p></td></tr><tr><td><p><strong>May</strong></p></td><td><p>£832</p></td><td><p>£3,170</p></td><td><p>£1,094</p></td><td><p>£530</p></td><td><p>£694,283</p></td><td><p>£854,605</p></td><td><p>£1,585,361</p></td><td><p>£1,636,787</p></td></tr><tr><td><p><strong>Jun</strong></p></td><td><p>£605</p></td><td><p>£1,763</p></td><td><p>£973</p></td><td><p>£186</p></td><td><p>£798,555</p></td><td><p>£1,186,489</p></td><td><p>£1,482,547</p></td><td><p>£1,496,218</p></td></tr><tr><td><p><strong>Jul</strong></p></td><td><p>£744</p></td><td><p>£1,153</p></td><td><p>£988</p></td><td><p>£86</p></td><td><p>£1,116,427</p></td><td><p>£1,325,215</p></td><td><p>£1,517,004</p></td><td><p>£1,875,319</p></td></tr><tr><td><p><strong>Aug</strong></p></td><td><p>£460</p></td><td><p>£1,153</p></td><td><p>£775</p></td><td><p>£102</p></td><td><p>£1,003,770</p></td><td><p>£1,451,575</p></td><td><p>£1,595,201</p></td><td><p>£1,744,308</p></td></tr><tr><td><p><strong>Sep</strong></p></td><td><p>£560</p></td><td><p>£970</p></td><td><p>£778</p></td><td><p>£37</p></td><td><p>£944,674</p></td><td><p>£1,407,432</p></td><td><p>£1,339,967</p></td><td><p>£1,773,692</p></td></tr><tr><td><p><strong>Oct</strong></p></td><td><p>£1,028</p></td><td><p>£1,711</p></td><td><p>£868</p></td><td><p>
</p></td><td><p>£975,583</p></td><td><p>£1,492,456</p></td><td><p>£1,552,616</p></td><td><p>
</p></td></tr><tr><td><p><strong>Nov</strong></p></td><td><p>£1,201</p></td><td><p>£1,342</p></td><td><p>£768</p></td><td><p>
</p></td><td><p>£877,801</p></td><td><p>£1,543,552</p></td><td><p>£1,421,166</p></td><td><p>
</p></td></tr><tr><td><p><strong>Dec</strong></p></td><td><p>£854</p></td><td><p>£1,419</p></td><td><p>£542</p></td><td><p>
</p></td><td><p>£914,604</p></td><td><p>£1,595,584</p></td><td><p>£1,726,119</p></td><td><p>
</p></td></tr><tr><td><p><strong>Total</strong></p></td><td colspan="4"><p><strong>£56,678</strong></p></td><td
colspan="4"><p><strong>£56,754,796</strong></p></td></tr></tbody></table><p> </p><p>The
requirement for language services is currently being retendered in order to replace
the current contract with Capita-TI which expires in October 2016. The new contracts
contain improved key performance indicators and more robust contractual remedies,
including liquidated damages, for service failures.</p>
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