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1330334

registered interest
date	07/06/2021
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department and associated regulatory authorities are taking to reduce nuisance automated marketing calls.
tabling member constituency	Ealing, Southall
tabling member printed	Mr Virendra Sharma
uin	11717
answer	answer is ministerial correction date of answer 10/06/2021 answer text <p>Companies that make marketing calls are regulated by both the Privacy and Electronic Communications Regulations 2003 (PECR) and the Data Protection Act 2018 (DPA). The PECR was designed to complement the DPA and impose strict obligations on organisations that make marketing calls to individuals in the UK.</p><p><strong> </strong></p><p>The Government has taken a number of actions to tackle nuisance and automated marketing calls through amendments to the PECR. This includes introducing director liability and working with the Ministry of Justice and HM Treasury to ban cold calls from personal injury firms and pension providers. We also secured over £1 million to provide vulnerable people with call blocking devices.</p><p><strong> </strong></p><p>The regulators Ofcom and the Information Commissioner’s Office have developed a joint action plan to tackle the harm to consumers caused by nuisance calls and communications. This can be found at:</p><p><a href="https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/policy/tackling-nuisance-calls-messages" target="_blank">https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/policy/tackling-nuisance-calls-messages</a></p><p><strong> </strong></p><p>We continue to work with regulators and the telecoms industry in a joined up effort to tackle the issue of nuisance marketing communications.</p><p> </p> answering member constituency Maldon answering member printed Mr John Whittingdale question first answered 10/06/2021 14:32:55 answering member 39 label Biography information for Sir John Whittingdale
tabling member	1604 label Biography information for Mr Virendra Sharma

1300252

registered interest
date	08/03/2021
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he has taken to help prevent aggressive cold calling of land owners by prospective buyers who contact landowners even though their land is not advertised for sale.
tabling member constituency	Bristol North West
tabling member printed	Darren Jones
uin	164590
answer	answer is ministerial correction date of answer 18/03/2021 answer text <p>HM Land Registry, as required by statute, includes within the register of title for England and Wales, the name and contact address details for each proprietor of a registered property. This can include email addresses, if the proprietor chooses to provide one, but it does not hold telephone numbers.</p><p>For a prescribed fee, a copy of the register entries that relate to an individual registered property can be obtained. HM Land Registry does not offer free and open access to the data they hold about property ownership. It publishes its commitment to citizens’ privacy rights in a Personal Information Charter, which can be found here:</p><p>https://www.gov.uk/government/organisations/land-registry/about/personal-information-charter#your-legal-rights</p><p>The Hon Member’s constituents should be aware that they have a number of rights under the UK’s data protection regime, including the right to object to their data being processed and the right to erasure of their data. If the contact numbers are being held by an organisation that processes personal information, that organisation must comply with the data protection principles.</p><p>If anyone is concerned about the handling of their data by any organisation, they should contact the Information Commissioner’s Office (ICO) for further advice or to make a complaint. The ICO can be contacted by telephone on 0303 123 1113 or through their live chat facility: https://ico.org.uk/global/contact-us/live-chat/. Further contact details are on the ICO website: <a href="https://ico.org.uk/global/contact-us/" target="_blank">https://ico.org.uk/global/contact-us/</a>.</p><p><strong> </strong></p> answering member constituency Maldon answering member printed Mr John Whittingdale question first answered 18/03/2021 18:00:14 answering member 39 label Biography information for Sir John Whittingdale
tabling member	4621 label Biography information for Darren Jones

1278737

registered interest
date	20/01/2021
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what progress he has made with National Trading Standards on supplying call blocking devices to vulnerable people.
tabling member constituency	Bosworth
tabling member printed	Dr Luke Evans
uin	140950
answer	answer is ministerial correction date of answer 28/01/2021 answer text <p>DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from unsolicited calls including those originating from overseas. The devices have proven to be very effective, blocking 99% of scam and nuisance calls to date.</p><p>The level of nuisance calls made to UK numbers is monitored by independent bodies. Both the Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) have responsibility to reduce the levels of nuisance calls, with the ICO being responsible for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p> </p> answering member constituency Maldon answering member printed Mr John Whittingdale grouped question UIN 140951 140952 140953 question first answered 28/01/2021 15:50:49 answering member 39 label Biography information for Sir John Whittingdale
tabling member	4781 label Biography information for Dr Luke Evans

1278741

registered interest
date	20/01/2021
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of the effectiveness of introducing director liability for nuisance calls.
tabling member constituency	Bosworth
tabling member printed	Dr Luke Evans
uin	140952
answer	answer is ministerial correction date of answer 28/01/2021 answer text <p>DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from unsolicited calls including those originating from overseas. The devices have proven to be very effective, blocking 99% of scam and nuisance calls to date.</p><p>The level of nuisance calls made to UK numbers is monitored by independent bodies. Both the Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) have responsibility to reduce the levels of nuisance calls, with the ICO being responsible for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p> </p> answering member constituency Maldon answering member printed Mr John Whittingdale grouped question UIN 140950 140951 140953 question first answered 28/01/2021 15:50:49 answering member 39 label Biography information for Sir John Whittingdale
tabling member	4781 label Biography information for Dr Luke Evans

1258696

registered interest
date	07/12/2020
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he is taking to protect vulnerable people from fraudulent cold calling.
tabling member constituency	Bristol North West
tabling member printed	Darren Jones
uin	126109
answer	answer is ministerial correction date of answer 15/12/2020 answer text <p>Fraudulent calls can have significant and devastating impacts on people’s lives, particularly the most vulnerable in society. As well as being a nuisance, cold calling is the most common method used to initiate fraud, especially relating to pensions. That’s why the government has taken action to ban pension cold calling.</p><p>HM Treasury has introduced a ban on pension cold calling in order to reduce the chance of individual’s being enticed into fraudulent schemes.</p><p>Further to this, Home Office has collaborated with UK Finance to run the Take Five fraud awareness campaign. The campaign is designed to equip the public to challenge fraudulent approaches with confidence – be they face-to-face, on the telephone or online.</p><p>The Government continues to work on practical solutions to address nuisance and scam calls. DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from nuisance calls and scams, including those originating from overseas.</p><p> </p> answering member constituency Maldon answering member printed Mr John Whittingdale question first answered 15/12/2020 15:58:26 answering member 39 label Biography information for Sir John Whittingdale
tabling member	4621 label Biography information for Darren Jones

1181303

registered interest
date	27/02/2020
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to prevent nuisance telephone callers making unwanted calls after a telephone number is registered with the Telephone Preference Service.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	21879
answer	answer is ministerial correction date of answer 03/03/2020 answer text <p>The Privacy and Electronic Communications Regulations (PECR) impose strict obligations on organisations that make direct marketing calls to individuals in the UK. Organisations must not call a number that has been registered on the Telephone Preference Service (TPS) list. For calls relating to pensions and personal injury claims, calls must not be made at all unless the consumer has provided his or her consent.</p><p><strong> </strong></p><p>The Information Commissioner is responsible for enforcing PECR and publishes details of the actions it has taken for breaches of the legislation on its website:</p><p><a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a></p><p><strong> </strong></p><p>We are committed to reducing the level of nuisance calls and continue to work with industry and regulators to identify further steps to tackle the problem. For example, we have been working with National Trading Standards to supply call blocking devices to some of the most vulnerable in society.</p><p> </p> answering member constituency Maldon answering member printed Mr John Whittingdale question first answered 03/03/2020 12:28:45 answering member 39 label Biography information for Sir John Whittingdale
tabling member	298 label Biography information for Steve McCabe