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1156212

registered interest
date	24/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer of 3 April 2019 to Question 238679 on Universal Credit: Telephone Services, whether calls which are transferred to a different case manager or helpline advisor continue to be (a) recorded and (b) retrievable; and what steps she is taking to ensure that all calls on universal credit are recorded to maintain a complete record of a claimant's interactions with the Department.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	5096
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>Service centre calls are recorded and retained for a period of 14 months; this includes inbound and outbound calls to and from UC telephony service centres and any transfers within the service centres.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 29/10/2019 11:52:00 answering member 4513 label Biography information for Mims Davies
tabling member	4665 label Biography information for Laura Pidcock

1151864

registered interest
date	23/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: St Helens
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate she has made of staffing levels for each of the benefits administered in St Helens; and what assessment she has made of the adequacy of those levels.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	4275
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The Department has a resource managing process to effectively forecast current and future staffing requirements. This is regularly reviewed to ensure we can balance supply and demand to meet business objectives.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 14:11:52 answering member 4513 label Biography information for Mims Davies
tabling member	478 label Biography information for Lord Field of Birkenhead

1151481

registered interest
date	22/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the report by the Resolution Foundation entitled A fraying net, what steps the Government is taking to (a) reform and strengthen the social security safety net for young adults and (b) ensure that parents under the age of 25 do not lose out financially when moving from the previous benefit system to universal credit.
tabling member constituency	Newcastle-under-Lyme
tabling member printed	Paul Farrelly
uin	3702
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The Government is committed to providing targeted support for young people. We aim to ensure that everyone, no matter what their start in life, is given the very best chance of getting into work. To support this, the Department delivers the Youth Obligation Support Programme, Jobcentre Plus Support for Schools and the recently introduced Mentoring Circles for young people.</p><p> </p><p>Universal Credit is designed to replicate the world of work through the introduction of a range of measures such as monthly assessment periods. Setting a clear benefit rate for claimants under the age of 25 reflects the lower wages that younger workers typically receive. This is intended to maintain the incentive for younger people to find work.</p><p> </p><p>The lower rates for younger claimants who are under the age of 25 years reflects the fact that they are more likely to live in someone else's household and have lower living costs and lower earnings expectations. It also reinforces the stronger work incentives that Universal Credit creates for this age group. Universal Credit also includes separate elements to provide support for housing costs, children and childcare costs and support for disabled people and carers.</p><p> </p><p>Those who naturally migrate to Universal Credit will do so because they will have had a significant change in their circumstances which previously would have led to a new claim to another existing benefit. In these situations, it has always been the case that the assessment of their new benefit will be based on their new circumstances and under the rules of their new benefit without regard to their previous entitlement. As their circumstances will have changed it is not possible to make a meaningful comparison between their previous entitlement to their existing benefit and their new entitlement to Universal Credit.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 14:05:46 answering member 4513 label Biography information for Mims Davies
tabling member	1436 label Biography information for Paul Farrelly

1151484

registered interest
date	22/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the (a) minimum, (b) maximum and (c) average caseload was for jobcentre work coaches in each constituency in the most recent period for which data is available.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	3705
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The information requested is not readily available to constituency level and could only be provided at disproportionate cost.</p><p> </p><p>The size of a Work Coaches caseload will vary as it is dependent on a number of factors, including the level of customer support required, the needs of the local labour market and the Work Coaches working pattern.</p><p /> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 14:07:19 answering member 4513 label Biography information for Mims Davies
tabling member	4365 label Biography information for Neil Gray

1151598

registered interest
date	22/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff have been assigned to the dedicated team investigating universal credit advance payment loan fraud.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	3564
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>We have 145 staff in the dedicated team. We also have a number of investigators who, as part of their caseload, will be investigating Universal Credit advances fraud cases, but are not part of the dedicated team.</p><p> </p><p>In addition to investigating cases, we are proactively addressing this issue with messaging on social media to raise awareness and remind people of the importance of safeguarding their identity, and by continuing to work with Social Media sites to shut down posts which promote this fraud. We have shut down 164 sites so far.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 14:34:29 answering member 4513 label Biography information for Mims Davies
tabling member	478 label Biography information for Lord Field of Birkenhead

1150897

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Pilot Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what departmental pilot projects are active in (a) Birkenhead and (b) Wirral.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	2691
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>In terms of Jobcentre Plus, there are currently no departmental projects that (a) Birkenhead or (b) Wirral are involved with.</p><p><strong> </strong></p><p> </p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 17:28:03 answering member 4513 label Biography information for Mims Davies
tabling member	478 label Biography information for Lord Field of Birkenhead

1150941

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Islam
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff in her Department reported their religion as Islam in the latest period for which figures are available; what the reported ethnicity of those staff was; and how many of those staff were employed at each grade.
tabling member constituency	Bradford West
tabling member printed	Naz Shah
uin	2792
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>The <a href="https://www.gov.uk/government/publications/civil-service-workforce-plan-2016-to-2020" target="_blank">Civil Service Workforce Plan 2016-2020</a> set out the ambition for the Civil Service to become the most inclusive employer in the UK. We are already working towards this ambition and are embedding the commitments within <a href="https://www.gov.uk/government/publications/a-brilliant-civil-service-becoming-the-uks-most-inclusive-employer" target="_blank">Civil Service Diversity and Inclusion Strategy: A Brilliant Civil Service: becoming the UK’s most inclusive employer</a>, within our day-to-day working practices with all our customers, colleagues and partners. This includes a commitment to focus on faith and belief as part of our wider approach to inclusion.</p><p>DWP encourages all of its employees to provide details of their personal diversity information, however this action is voluntary and therefore we do not hold a complete picture of our workforce representation.</p><p> </p><p>As at 30 September 2019, 46.2% of our workforce have positively shared their religious belief information, and 83.7% have shared information on their ethnicity. Due to the different reporting levels caution should be taken when drawing conclusions from this data.</p><p> </p><p>Information has been provided using the 2011 Census in England and Wales 5 broad categories commonly referred to as ONS 5+1 (2011)</p><table><tbody><tr><td><p> </p></td><td colspan="7"><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td colspan="7"><p><strong>Number of Muslims by Ethnicity Category and Grade as at 30 September 2019</strong></p></td><td colspan="2"><p><strong> </strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td colspan="2"><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td colspan="2"><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td colspan="2"><p> </p></td><td colspan="9"><p><strong>Grade</strong></p></td><td><p><strong> </strong></p></td></tr><tr><td colspan="2"><p><strong>Ethnicity Category</strong></p></td><td><p><strong>A/AA</strong></p></td><td><p><strong>B/AO</strong></p></td><td><p><strong>C/EO</strong></p></td><td><p><strong>D/HEO</strong></p></td><td><p><strong>E/SEO</strong></p></td><td colspan="2"><p><strong>F/G7</strong></p></td><td><p><strong>G/G6</strong></p></td><td><p><strong>SCS</strong></p></td><td><p><strong>Grand Total</strong></p></td></tr><tr><td colspan="2"><p>Asian/Asian British</p></td><td><p>6</p></td><td><p>583</p></td><td><p>685</p></td><td><p>79</p></td><td><p>25</p></td><td colspan="2"><p>11</p></td><td><p>*</p></td><td><p>*</p></td><td><p><strong>1395</strong></p></td></tr><tr><td colspan="2"><p>Black African/Caribbean/Black British</p></td><td><p> </p></td><td><p>15</p></td><td><p>27</p></td><td><p>*</p></td><td><p>*</p></td><td colspan="2"><p> </p></td><td><p> </p></td><td><p> </p></td><td><p><strong>45</strong></p></td></tr><tr><td colspan="2"><p>Mixed/Multiple Ethnic Group</p></td><td><p> </p></td><td><p>13</p></td><td><p>18</p></td><td><p>*</p></td><td><p>*</p></td><td colspan="2"><p> </p></td><td><p> </p></td><td><p> </p></td><td><p><strong>36</strong></p></td></tr><tr><td colspan="2"><p>Other Ethnic Group</p></td><td><p> </p></td><td><p>9</p></td><td><p>14</p></td><td><p>5</p></td><td><p>*</p></td><td colspan="2"><p> </p></td><td><p>*</p></td><td><p> </p></td><td><p><strong>32</strong></p></td></tr><tr><td colspan="2"><p>Prefer not to say</p></td><td><p>*</p></td><td><p>14</p></td><td><p>28</p></td><td><p>*</p></td><td><p> </p></td><td colspan="2"><p> </p></td><td><p> </p></td><td><p> </p></td><td><p><strong>44</strong></p></td></tr><tr><td colspan="2"><p>White</p></td><td><p> </p></td><td><p>8</p></td><td><p>19</p></td><td><p>*</p></td><td><p>*</p></td><td colspan="2"><p>*</p></td><td><p> </p></td><td><p> </p></td><td><p><strong>34</strong></p></td></tr><tr><td colspan="2"><p>Not Recorded</p></td><td><p> </p></td><td><p>35</p></td><td><p>41</p></td><td><p>*</p></td><td><p> </p></td><td colspan="2"><p> </p></td><td><p> </p></td><td><p> </p></td><td><p><strong>78</strong></p></td></tr><tr><td colspan="2"><p><strong>Grand Total</strong></p></td><td><p><strong>*</strong></p></td><td><p><strong>677</strong></p></td><td><p><strong>832</strong></p></td><td><p><strong>96</strong></p></td><td><p><strong>33</strong></p></td><td colspan="2"><p><strong>*</strong></p></td><td><p><strong>5</strong></p></td><td><p><strong>*</strong></p></td><td><p><strong>1664</strong></p></td></tr></tbody></table><p> </p><p>* in line with Office of National Statistics guidance, the data has been suppressed where less than 5 people have contributed a response.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 29/10/2019 11:46:50 answering member 4513 label Biography information for Mims Davies
tabling member	4409 label Biography information for Naz Shah

1150997

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much unpaid child maintenance has been written off since the implementation of Child Support (Miscellaneous Amendments) Regulations 2018.
tabling member constituency	Bethnal Green and Bow
tabling member printed	Rushanara Ali
uin	2828
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The number of cases and the amount of unpaid child maintenance that have been written off from cases on Child Support Agency systems are published in Tables 8.1 and 8.2 of the Child Support Agency Quarterly Summary Statistics:</p><p> </p><p><a href="https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-june-2019-experimental" target="_blank">https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-june-2019-experimental</a>.</p><p /> answering member constituency Eastleigh answering member printed Mims Davies grouped question UIN 2830 question first answered 28/10/2019 16:58:07 answering member 4513 label Biography information for Mims Davies
tabling member	4138 label Biography information for Rushanara Ali

1150999

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many cases of unpaid child maintenance have been written off since the implementation of Child Support (Miscellaneous Amendments) Regulations 2018.
tabling member constituency	Bethnal Green and Bow
tabling member printed	Rushanara Ali
uin	2830
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The number of cases and the amount of unpaid child maintenance that have been written off from cases on Child Support Agency systems are published in Tables 8.1 and 8.2 of the Child Support Agency Quarterly Summary Statistics:</p><p> </p><p><a href="https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-june-2019-experimental" target="_blank">https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-june-2019-experimental</a>.</p><p /> answering member constituency Eastleigh answering member printed Mims Davies grouped question UIN 2828 question first answered 28/10/2019 16:58:07 answering member 4513 label Biography information for Mims Davies
tabling member	4138 label Biography information for Rushanara Ali

1151019

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, on which date (a) she and (b) Ministers in her Department last visited Shettleston Jobcentre in Glasgow East constituency.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	2928
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The Secretary of State and her Ministers regularly visit Jobcentres across the country, however neither the Secretary of State nor the Ministers in her Department have visited Shettleston Jobcentre in Glasgow East constituency.</p><p><strong> </strong></p><p> </p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 15:51:11 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden