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<p>DWP is continually working to improve the accessibility of DWP gov.uk services
and for users of assistive technologies.</p><p>Colleagues now follow a formal DWP
Digital Accessibility Policy, which sets out the standards that product teams must
adhere to when creating new products or updating existing products.</p><p>Training
and consultancy is provided for product teams to enable them to create accessible
content and test it with assistive software.</p><p>It is our ambition to digitalise
our experience although we will also ensure we are inclusive in our design and provide
an alternative non-digital service for users who are unable to use a digital channel.</p><p>Some
of our improvements include also changes to our channels and the ways in which customers
interact with us, such as enabling voice activated customer service on our telephony
channel introducing new channels, including webchat in some areas.</p><p>We are also
in the early stages of designing a new interface where a user can access key information
across their benefits.</p><p> </p><p>We know that access to our products and services
is key, and to make this easier we are improving our identity solution. We intend
to converge with the Government One Log in service which will provide a single identity
access solution across Government. In the meantime, DWP has its own online identity
solution that enables a user to identify themselves once, and then re-use that identity
across multiple channels with a simple credential check. This will ensure fast and
simple access to support for our users.</p><p> </p>
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