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<p>Work Coaches receive training to support all claimants with complex needs, including
those with special needs or disabilities and have access to guidance, complex needs
toolkit and district provision toolkit, that provide local support for claimants who
require additional and specialist support when looking for work.</p><ul><li>This would
include referral or sign positing to specialist support for any specific needs or
work support.</li><li>Training and access to information on diversity and inclusion,
disability confidence, unconscious bias, help to claim and modern day slavery.</li><li>Specific
Benefit training for Work Coaches includes:</li></ul><p>- How to identify and support
claimants with complex needs including special needs or disabilities</p><p>- How we
can provide extra support for example, referral to specialist employment advisers,
money guidance, requirement for appointees</p><p>- Working with appointees to support
the claimants</p><p>- Using Complex needs toolkit and District provision toolkit,
for local provision and support</p><p> </p>
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