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<p>The Pensions Regulator has received feedback from some small and micro businesses
about the operation of the internet portal for automatic enrolment contact detail
registration, known as the "nominate a contact" webpage. This feedback suggests
that some users are not very familiar with their PAYE reference. The letters currently
sent to customers from the Regulator protects customer data by masking the first 3
digits of their PAYE reference with asterisks and some customers are trying to enter
the asterisks as part of their PAYE reference which is generating an error message.</p><p>
</p><p>The Regulator is fully aware of the issue. To address it, they are updating
the website to clarify exactly what to enter and including the full PAYE reference
on relevant letters in future so employers have all the details they need in front
of them when prompted by the letter to visit the automatic enrolment contact nomination
webpage.</p>
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