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176260

registered interest
date	28/01/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what progress has been made to implement the changes announced in December 2014 to provide more information about Short Term Benefit Advances online and in Jobcentres and to update the guidance on Short Term Benefit Advances for Jobcentre advisers.
tabling member printed	The Lord Bishop of St Albans
uin	HL4518
answer	answer is ministerial correction date of answer 04/02/2015 answer text <p /> <p>The Secretary of State for Work and Pensions, the Rt. Hon. Iain Duncan Smith, set out on 8 December 2014 (Official Report, column 633) how the Department for Work and Pensions will be doing much to raise awareness of Short Term Benefit Advances (STBAs). This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.</p><p> </p><p>The department has already undertaken testing of the posters and messaging with a small number of staff and claimants. We have also asked the Social Security Advisory Committee to review these customer communication products before they are introduced.</p><p> </p><p>Once the products have been introduced we will, of course, closely monitor their effectiveness and impact, including on the number of requests for STBAs.</p> answering member printed Lord Freud grouped question UIN HL4519 HL4520 HL4521 question first answered 04/02/2015 15:06:07 answering member 3893 label Biography information for Lord Freud
tabling member	4308 label Biography information for The Lord Bishop of St Albans

176261

registered interest
date	28/01/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what procedures they have put in place to monitor the effectiveness of changes to the information and guidance provided on Short Term Benefit Advances in helping to raise awareness of Short Term Benefit Advances among potential claimants.
tabling member printed	The Lord Bishop of St Albans
uin	HL4519
answer	answer is ministerial correction date of answer 04/02/2015 answer text <p>The Secretary of State for Work and Pensions, the Rt. Hon. Iain Duncan Smith, set out on 8 December 2014 (Official Report, column 633) how the Department for Work and Pensions will be doing much to raise awareness of Short Term Benefit Advances (STBAs). This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.</p><p> </p><p>The department has already undertaken testing of the posters and messaging with a small number of staff and claimants. We have also asked the Social Security Advisory Committee to review these customer communication products before they are introduced.</p><p> </p><p>Once the products have been introduced we will, of course, closely monitor their effectiveness and impact, including on the number of requests for STBAs.</p> answering member printed Lord Freud grouped question UIN HL4518 HL4520 HL4521 question first answered 04/02/2015 15:06:07 answering member 3893 label Biography information for Lord Freud
tabling member	4308 label Biography information for The Lord Bishop of St Albans

176263

registered interest
date	28/01/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether changes to the information and guidance provided on Short Term Benefit Advances have led to an increase in the number of applications for Short Term Benefit Advances.
tabling member printed	The Lord Bishop of St Albans
uin	HL4521
answer	answer is ministerial correction date of answer 04/02/2015 answer text <p>The Secretary of State for Work and Pensions, the Rt. Hon. Iain Duncan Smith, set out on 8 December 2014 (Official Report, column 633) how the Department for Work and Pensions will be doing much to raise awareness of Short Term Benefit Advances (STBAs). This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.</p><p> </p><p>The department has already undertaken testing of the posters and messaging with a small number of staff and claimants. We have also asked the Social Security Advisory Committee to review these customer communication products before they are introduced.</p><p> </p><p>Once the products have been introduced we will, of course, closely monitor their effectiveness and impact, including on the number of requests for STBAs.</p> answering member printed Lord Freud grouped question UIN HL4518 HL4519 HL4520 question first answered 04/02/2015 15:06:08 answering member 3893 label Biography information for Lord Freud
tabling member	4308 label Biography information for The Lord Bishop of St Albans