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1473061

registered interest
date	24/06/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department are taking to reduce waiting times on the 101 non-emergency line.
tabling member constituency	Islwyn
tabling member printed	Chris Evans
uin	24577
answer	answer is ministerial correction date of answer 29/06/2022 answer text <p>Police forces are operationally independent and the handling of 101 calls is a matter for them. It is for Chief Constables and elected Police and Crime Commissioners or Mayors to decide how to handle communications with the public, based on their experience and knowledge of the communities they serve.</p><p>However, the Home Office is clear that any call to the 101 number should be answered in a timely manner, and after providing details of the incident the caller should be given a crime reference number to track progress or request an update from the police on the case. In its Beating Crime Plan the Government committed to improving the responsiveness of local police to 101 and 999 calls by developing league tables for call answering times and ensuring that the public know how responsive their local force is when they call them for help.</p><p>On 31 May we published national data on answering times to 999 calls and later this year we are planning to publish performance data for all forces showing responsiveness to 101 calls.</p><p>The Home Office is making sure that the police have the resources they need to beat crime, which remains one of the Government’s top priorities.</p><p>This includes £14m in funding to the NPCC’s Digital Public Contact Programme to support delivery of the Single Online Home national policing digital platform. This provides a digital 101 service, an online facility to make it easier for victims of ASB to report incidents.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 24578 question first answered 29/06/2022 16:38:03 answering member 4495 label Biography information for Kit Malthouse
tabling member	4040 label Biography information for Chris Evans

1142051

registered interest
date	25/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the performance of the 101 non-emergency service.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	282438
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The handling of 101 calls, including response times and performance targets, is an operational matter for the police.</p><p>The Home Office does not collect data on the 101 non-emergency service.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 282439 question first answered 03/09/2019 16:20:38 answering member 4495 label Biography information for Kit Malthouse
tabling member	4510 label Biography information for Helen Hayes

1142052

registered interest
date	25/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent estimate her Department has made of the (a) volume of calls to 101, (b) average waiting times for calls to 101 to be answered and (c) average police response times to attend incidents reported via the 101 non-emergency service.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	282439
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The handling of 101 calls, including response times and performance targets, is an operational matter for the police.</p><p>The Home Office does not collect data on the 101 non-emergency service.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 282438 question first answered 03/09/2019 16:20:38 answering member 4495 label Biography information for Kit Malthouse
tabling member	4510 label Biography information for Helen Hayes