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1420911

registered interest
date	08/02/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Travel Requirements
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the processing time is for a travel document from her Department.
tabling member constituency	Easington
tabling member printed	Grahame Morris
uin	120742
answer	answer is ministerial correction date of answer 28/02/2022 answer text <p>1) &amp; 3) The standard published processing time for Travel Document applications is 14 weeks. The average current processing time is 11 weeks and 2 days for initial consideration of applications and over 80% of applications are being completed within 14 weeks. Those applications not meeting the service standard are normally awaiting further information from the applicant.</p><p> </p><p>2) COVID and the work from home restrictions have affected our ability to maintain performance against the service standard due to the previous paper-based nature of the application process. To mitigate those impacts we have moved to an online application system, reengineered our internal processes, recruited additional staff and expanded our operation to a second office to ease the effect of regional staff absences. These changes have improved our performance against the service standard, a trend which will continue.</p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 120743 120744 question first answered 28/02/2022 16:50:08 answering member 4451 label Biography information for Kevin Foster previous answer version 52077 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
tabling member	3973 label Biography information for Grahame Morris

1420914

registered interest
date	08/02/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Travel Requirements
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the time set out in her Department's service standards is for processing a travel document.
tabling member constituency	Easington
tabling member printed	Grahame Morris
uin	120744
answer	answer is ministerial correction date of answer 28/02/2022 answer text <p>1) &amp; 3) The standard published processing time for Travel Document applications is 14 weeks. The average current processing time is 11 weeks and 2 days for initial consideration of applications and over 80% of applications are being completed within 14 weeks. Those applications not meeting the service standard are normally awaiting further information from the applicant.</p><p> </p><p>2) COVID and the work from home restrictions have affected our ability to maintain performance against the service standard due to the previous paper-based nature of the application process. To mitigate those impacts we have moved to an online application system, reengineered our internal processes, recruited additional staff and expanded our operation to a second office to ease the effect of regional staff absences. These changes have improved our performance against the service standard, a trend which will continue.</p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 120742 120743 question first answered 28/02/2022 16:50:08 answering member 4451 label Biography information for Kevin Foster previous answer version 52081 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
tabling member	3973 label Biography information for Grahame Morris