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89748
registered interest false more like this
date less than 2014-08-29more like thismore than 2014-08-29
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Telephone Services remove filter
house id 1 remove filter
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, under what timetable her Department plans to phase-out the use of telephone lines with the prefix (a) 0845, 0844 and 0843 in accordance with the Cabinet Office guidance on customer service lines published in December 2013 and (b) 03 and 08, where 03 is the primary number under a dual numbering system. more like this
tabling member constituency Walsall South more like this
tabling member printed
Valerie Vaz more like this
uin 207454 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-09-03more like thismore than 2014-09-03
answer text <p> </p><p> </p><p>The use of telephone lines with the prefix 0843, 0844 and 0845 will be phased out in accordance with the Cabinet Office guidance on customer service lines both where these have been the primary number or have been temporarily retained as secondary number behind a new 03 number.</p><p>The Home Office and Her Majesty's Passport Office operates no 0843/0844 numbers. <br><br>The Home Office's 0845 Nationality Contact / European Enquiry Line and Asylum support line has been migrated to 0300 prefix in March 2014. The original 0845 number will be fully decommissioned by 31 December 2014.<br><br>Her Majesty's Passport Office 0845 number for Customer letters migrated to 0300 prefix on 1 September 2014. The original 0845 number will be fully decommissioned by 31 December 2014.</p><p> </p><p> </p><p> </p> more like this
answering member constituency Staffordshire Moorlands more like this
answering member printed Karen Bradley remove filter
question first answered
less than 2014-09-03T16:38:28.3052557Zmore like thismore than 2014-09-03T16:38:28.3052557Z
answering member
4110
label Biography information for Dame Karen Bradley more like this
tabling member
4076
label Biography information for Valerie Vaz more like this
62673
registered interest false more like this
date less than 2014-06-18more like thismore than 2014-06-18
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Telephone Services remove filter
house id 1 remove filter
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 her Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case. more like this
tabling member constituency Walsall South more like this
tabling member printed
Valerie Vaz more like this
uin 201386 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-07-01more like thismore than 2014-07-01
answer text <p> </p><p>Please see the table below detailing the use and purpose of non geographic <br>numbers, 0843, 0844 and 0845. These figures are taken directly from BT's call <br>reporting system.</p><p> </p><p>Home Office</p><p> </p><table><tbody><tr><td><p>Prefix</p></td><td><p>Number of lines / service</p></td><td><p>Inbound calls in last 12 months*</p></td><td><p>Alternative BT Local Rate No?</p></td></tr><tr><td><p>0843</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td><p>0844</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td rowspan="3"><p>0845</p></td><td><p>Nationality Contact Centre / European Enquiry Line</p></td><td><p>362,582</p></td><td><p>Migrated to 0300 March 2014</p></td></tr><tr><td><p>Asylum Support Line</p></td><td><p>46,294</p></td><td><p>Migrated to 0300 March 2014</p></td></tr><tr><td><p>MPs Enquiry Line</p></td><td><p>18,441</p></td><td><p>No</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p>*Note:on 7 March 2014 the Nationality Contact Centre/European Enquiry Line and the Asylum Support Line both migrated from 0845 to the 0300 prefix with calls charged the same as calls to 01/02. The above volumes for those lines therefore are from June 2013 to March 2014</p><p> </p><p>HM Passport Office</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p>Prefix</p></td><td><p>Number of lines / service</p></td><td><p>Inbound calls in last 12 months</p></td><td><p>Alternative BT Local Rate No?</p></td></tr><tr><td><p>0843</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td><p>0844</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td rowspan="2"><p> </p><p>0845</p></td><td><p>Customer Letters</p></td><td><p>325,452</p></td><td><p>0300 number available</p></td></tr><tr><td><p>Passport verification services (PVS)</p><p>(a Business to Business Service)</p></td><td><p>50,644</p></td><td><p>No</p></td></tr></tbody></table><p> </p><p> </p><p> </p>
answering member constituency Staffordshire Moorlands more like this
answering member printed Karen Bradley remove filter
question first answered
less than 2014-07-01T11:43:20.4779558Zmore like thismore than 2014-07-01T11:43:20.4779558Z
answering member
4110
label Biography information for Dame Karen Bradley more like this
previous answer version
4353
answering member constituency Staffordshire Moorlands more like this
answering member printed Karen Bradley more like this
answering member
4110
label Biography information for Dame Karen Bradley more like this
tabling member
4076
label Biography information for Valerie Vaz more like this