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1352823

registered interest
date	06/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate her Department has made of the average waiting time to process personal independence payment applications in (a) England, (b) the North East of England and (c) Newcastle upon Tyne East constituency.
tabling member constituency	Newcastle upon Tyne East
tabling member printed	Mr Nicholas Brown
uin	43391
answer	answer is ministerial correction date of answer 09/09/2021 answer text <p><strong></strong></p><p>Average waiting times for Personal Independence Payment (PIP) new claims made under normal rules (i.e. excluding those processed under special rules) are calculated as the median number of weeks from registration to DWP decision, and published as the “Average Actual Clearance Time”. For claims cleared in April 2021, the latest published data shows:</p><p> </p><p>(a) The Average Actual Clearance Time for new claims in England was 19 weeks.</p><p>(b) The Average Actual Clearance Time for new claims in the North East of England was 19 weeks.</p><p>(c) The Average Actual Clearance Time for new claims in Newcastle upon Tyne East was 22 weeks.</p><p> </p>We are currently operating within expected levels. Average clearance times from initial claim to a decision being made for new claims at the end of April 2021 is 19 weeks, which is the same as average clearance times achieved in March 2020, prior to the Covid-19 pandemic. We are committed to ensuring that people can access financial support through PIP in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.<p>Data on clearance times for PIP claims is published in the PIP Official Statistics tables, which can be found here:</p><p><a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-april-2021" target="_blank">https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-april-2021</a></p><p>(Clearance times for (b) the North East of England are published in Table 2A (v)).</p><p> </p><p> </p><p>Data to 31<sup>st</sup> July 2021 will be published on 14<sup>th</sup> September 2021, as part of the next scheduled release of PIP Official Statistics.</p>Notes:<p>Data Source: PIP Atomic Data Store (ADS)</p><p> </p><ul><li>Data for England and Newcastle upon Tyne East is unpublished. It should be used with caution as there is likely to be more variability in clearance times at small geographical levels. It may be subject to future revision.</li><li>The status of claims as 'normal rules' and 'new claim' is shown as at the point of the DWP decision, in accordance with the measure. It is possible for claims to transition between normal and special rules, and between new claims and reassessments, during the course of the claimant journey.</li><li>Clearance time measures do not include claims that were withdrawn by the claimant or claims that were disallowed by DWP prior to referral to the Assessment Providers (e.g. for failure to meet basic eligibility criteria).</li><li>The median time is the middle value if you were to order all the times within the distribution from lowest value to highest value. The median is presented here instead of the mean because the mean can be unduly affected by outlying cases (e.g. cases where the person has been hard to reach due to being in prison, hospital, failed to attend the assessment on numerous occasions etc.).</li></ul><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 09/09/2021 15:54:40 answering member 4105 label Biography information for Justin Tomlinson
tabling member	523 label Biography information for Mr Nicholas Brown

1352824

registered interest
date	06/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans her Department has to reduce the time it takes to process personal independence payment applications.
tabling member constituency	Newcastle upon Tyne East
tabling member printed	Mr Nicholas Brown
uin	43392
answer	answer is ministerial correction date of answer 09/09/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.</p><p>We are currently operating within expected levels. Average clearance times from initial claim to a decision being made for new claims at the end of April 2021 is 19 weeks, which is the same as average clearance times achieved in March 2020, prior to the Covid-19 pandemic.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 09/09/2021 14:27:13 answering member 4105 label Biography information for Justin Tomlinson
tabling member	523 label Biography information for Mr Nicholas Brown

1350996

registered interest
date	18/08/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average back payment was to personal independence payment claimants where the claimant has been awarded that benefit at a tribunal for the most recent period for which figures are available.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	40575
answer	answer is ministerial correction date of answer 06/09/2021 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 06/09/2021 11:19:27 answering member 4105 label Biography information for Justin Tomlinson
tabling member	163 label Biography information for Sir Stephen Timms

1347987

registered interest
date	19/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Order by Consent issued by the High court on 13 July 2021 (CO/4263/2020), what assessment she has made of the potential merits of conducting an inquiry into her Department's handling of Personal Independence Payment benefit calls.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	35747
answer	answer is ministerial correction date of answer 22/07/2021 answer text <p>The Department’s aim is that claimants are paid the correct amount of benefit at the earliest opportunity. Where new evidence or information becomes available after an appeal has been lodged, but before it is heard at a tribunal, DWP is able to revise a decision and increase the award where appropriate. In circumstances where the decision can be revised but not to the level the claimant is seeking on appeal, we contact claimants to give them the option to continue with their appeal or to have the decision revised, in which case they can still appeal the new decision. The right of appeal was always set out in the decision letter claimants receive notifying them of the new decision. Accordingly, we have no plans to further review the Department’s handling of past calls.</p><p> </p><p>We began contacting claimants in this way in 1998 consequent on the change in the law introduced by the Social Security Act 1998, whereby the Secretary of State may revise a decision in the claimant’s favour even if they would not get everything they were seeking on appeal. An equality impact assessment was not conducted at that time and has not been conducted pursuant to the Equality Act 2010.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 35748 question first answered 22/07/2021 13:22:30 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4467 label Biography information for Drew Hendry

1347988

registered interest
date	19/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Order by Consent issued by the High court on 13 July 2021 (CO/4263/2020), whether her Department carried out an equalities impact assessment of its policy to make on-the-spot personal independence payment benefit calls to recipients of that benefit.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	35748
answer	answer is ministerial correction date of answer 22/07/2021 answer text <p>The Department’s aim is that claimants are paid the correct amount of benefit at the earliest opportunity. Where new evidence or information becomes available after an appeal has been lodged, but before it is heard at a tribunal, DWP is able to revise a decision and increase the award where appropriate. In circumstances where the decision can be revised but not to the level the claimant is seeking on appeal, we contact claimants to give them the option to continue with their appeal or to have the decision revised, in which case they can still appeal the new decision. The right of appeal was always set out in the decision letter claimants receive notifying them of the new decision. Accordingly, we have no plans to further review the Department’s handling of past calls.</p><p> </p><p>We began contacting claimants in this way in 1998 consequent on the change in the law introduced by the Social Security Act 1998, whereby the Secretary of State may revise a decision in the claimant’s favour even if they would not get everything they were seeking on appeal. An equality impact assessment was not conducted at that time and has not been conducted pursuant to the Equality Act 2010.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 35747 question first answered 22/07/2021 13:22:30 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4467 label Biography information for Drew Hendry

1347367

registered interest
date	15/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the consent order in K v Secretary of State for Work and Pensions CO / 4263 / 2020, what steps her Department is taking in response to that consent order to ensure that people who received on the spot benefit calls and as a result accepted a lower Personal Independence Payment (PIP) payment than they were legally entitled to are (a) contacted and (b) have that PIP payment (i) corrected and (ii) fully backdated.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	33963
answer	answer is ministerial correction date of answer 20/07/2021 answer text <p>The Department’s aim is to ensure that claimants are paid the correct amount of benefit at the earliest opportunity. Accordingly, if new evidence or information becomes available after an appeal has been lodged, it is right that decisions are reviewed and claimants put in the best position where they can choose either to continue with their appeal, or have the decision revised. At the same time claimants have, and have always had, a right of appeal against the revised decision, and to have their payments fully backdated if successful at appeal. Claimants are notified of this right of appeal in their revised decision letter.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 20/07/2021 13:15:17 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4467 label Biography information for Drew Hendry

1346515

registered interest
date	13/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department has taken to reduce delays in the processing of Personal Independence Payment claims.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	32391
answer	answer is ministerial correction date of answer 19/07/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.</p><p>We are currently operating within expected levels. Average clearance times from initial claim to a decision being made for new claims at the end of April 2021 is 19 weeks, which is the same as average clearance times achieved in March 2020, prior to the Covid-19 pandemic</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 19/07/2021 13:01:58 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

1346516

registered interest
date	13/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many disabled people who first claimed personal independence payment in 2020 are waiting for their claim to be processed.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	32392
answer	answer is ministerial correction date of answer 21/07/2021 answer text <p>Data to 30<sup>th</sup> July 2021 will be published on 14<sup>th</sup> September 2021, as part of the next scheduled release of Personal Independence Payment (PIP) Official Statistics.</p><p>At 30<sup>th </sup>April 2021 (the latest available data) 59,000 initial claims for Personal Independence Payment registered in 2020 were awaiting clearance. This includes both new claims to PIP and reassessments from Disability Living Allowance (DLA) to PIP and is 10% of the 614,000 initial claims for PIP registered in 2020.</p><p>We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence. We are currently operating within expected levels.</p><p> </p><p><strong>Notes</strong></p><p>Data Source: PIP Atomic Data Store (ADS)</p><p> </p><ul><li>The number and proportion of PIP claims registered in 2020 and awaiting clearance at 30<sup>th</sup> April 2021 is unpublished. It should be used with caution and it may be subject to future revision.</li><li>Data is based on initial clearances only (prior to any reconsideration and appeal action).</li><li>Data provided is for Great Britain only.</li></ul><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 21/07/2021 16:54:20 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

1346517

registered interest
date	13/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the amount of support a disabled person who first claimed personal independence payment in 2020 has foregone as a result of delays in processing those claims.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	32393
answer	answer is ministerial correction date of answer 16/07/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to collect and review all available evidence. Once a decision has been made on a new claim to PIP, payment can be backdated to the date of claim in most instances.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/07/2021 12:26:05 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

1346518

registered interest
date	13/07/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she has taken to ensure that contracted assessment providers provide high quality customer service while they process delayed personal independence payment claims.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	32394
answer	answer is ministerial correction date of answer 19/07/2021 answer text <p>We are absolutely committed to improving the overall Personal Independence Payment (PIP) claimant experience, as this is what claimants rightly expect and deserve. Assessment providers use feedback from support organisations and individuals to improve their customer service, and have used this feedback to make improvements to appointment letters and directions.</p><p> </p><p>PIP assessment providers have consistently exceeded the Claimant Satisfaction target of 90% since the measurement began in 2016. This is measured by a survey, commissioned from a third party research company by the providers on behalf of the department.</p><p> </p><p>Reducing end to end customer journey times for PIP claimants is a priority for DWP. We continue to work closely with both assessment providers, amending and refining current</p><p>processes and work closely with them to improve the waiting times whilst maintaining a high level of customer satisfaction.</p><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 19/07/2021 13:06:36 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon