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1140550

registered interest
date	19/07/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Business: Taxation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, whether his Department plans to undertake a review of the business taxation system.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	279435
answer	answer is ministerial correction date of answer 24/07/2019 answer text <p>The Government has no plans at present to review business taxation.</p><p> </p><p>All aspects of the tax system are kept under review and are subject to change through the annual Budget, in the context of the wider public finances, with any future changes to the tax system being announced through this process.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 24/07/2019 11:34:16 answering member 3991 label Biography information for Jesse Norman
tabling member	4662 label Biography information for Ruth George

1140551

registered interest
date	19/07/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Valuation Office Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how much the Valuation Office Agency budgeted for appeals against revaluations of business rate liabilities in each financial year since 2010-11; and how much of that budget was spent in each of those years.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	279436
answer	answer is ministerial correction date of answer 24/07/2019 answer text <p>The Valuation Office Agency does not hold data broken down in this way. The combined costs of delivering work on Business Rates and Council Tax, as published each year in the Agency’s Annual Report and Accounts, are set out below:</p><p> </p><table><tbody><tr><td><p>Business Rates and Council Tax</p></td><td><p>Expenditure £m</p></td></tr><tr><td><p>2010-11</p></td><td><p>156.8</p></td></tr><tr><td><p>2011-12</p></td><td><p>160.5</p></td></tr><tr><td><p>2012-13</p></td><td><p>150.6</p></td></tr><tr><td><p>2013-14</p></td><td><p>152.3</p></td></tr><tr><td><p>2014-15</p></td><td><p>150.4</p></td></tr><tr><td><p>2015-16</p></td><td><p>169.3</p></td></tr><tr><td><p>2016-17</p></td><td><p>167.7</p></td></tr><tr><td><p>2017-18</p></td><td><p>157.6</p></td></tr><tr><td><p>2018-19</p></td><td><p>158.0</p></td></tr></tbody></table> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 24/07/2019 07:14:34 answering member 3991 label Biography information for Jesse Norman
tabling member	4662 label Biography information for Ruth George

1140592

registered interest
date	19/07/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what the (a) longest and (b) average response time was to answer an HMRC helpline; and how many complaints about telephone response times to those helplines have been made in the last six months for which figures are available.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	279394
answer	answer is ministerial correction date of answer 24/07/2019 answer text <p>HMRC measure their telephony performance through average speed to answer and the percentage of customers needing to wait over 10 minutes.</p><p>In 2018-19, for customers who needed to speak to an adviser after going through the automated telephone system, HMRC’s average speed of answer was narrowly outside the five minute target at 5:14 mins. 19.7% of customers waited longer than ten minutes to be connected to an adviser, which is outside HMRC’s 15% target.</p><p>HMRC do not record complaints data broken down to this level of detail so the information requested is not readily available and could be provided only at disproportionate cost.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 24/07/2019 07:14:23 answering member 3991 label Biography information for Jesse Norman
tabling member	1548 label Biography information for Jessica Morden