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<p>Victims in England, Wales and Northern Ireland are encouraged to report these crimes
directly to Action Fraud, the centralised reporting centre for fraud and cybercrime.
Those in Scotland should report directly to Police Scotland, via the 101 service.</p><p>It
is vital that victims of fraud have the confidence to come forward and know that their
case will be dealt with.</p><p>The City of London Corporation (as the Police Authority
for the City of London Police) commissioned an independent review by Sir Craig Mackey
QPM into the standards, culture and management of Action Fraud. The findings and recommendations
of that review were published on 24<sup>th</sup> January on the City of London Police
Authority’s website, currently available at https://www.cityoflondon.gov.uk/assets/About-us/action-fraud-report.pdf</p><p>The
review highlights the need to improve the victim experience, with a focus on answering
times, the time callers spend waiting in queues and the percentage of calls that are
answered. The City of London Police are addressing Sir Craig’s recommendations regarding
Action Fraud and the NFIB, working with the City of London Corporation, the National
Crime Agency and the Home Office.</p><p> </p><p>City of London Police transparently
publish their response times. These are currently available at: https://www.actionfraud.police.uk/fraud-stats.
We monitor these stats closely, working with City of London Police to understand any
monthly drops in response times.</p>
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