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<p>The decision on whether to investigate a crime rests solely with the police who
will take into account available resources, the likely eventual outcome and other
criminal cases already under investigation.</p><p>If a member of public is not satisfied
with the service provided by Action Fraud or NFIB, they can make a complaint via the
Independent Office for Police Conduct (IOPC) or the City of London Police’s Professional
Standards Directorate (PSD).</p><p>Furthermore, there are alternative routes to redress
that, depending on the nature of the allegation, a member of the public may wish to
pursue. One of these is to pursue the case through a civil route. Information on this
can be sought by contacting Citizen’s Advice.</p>
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