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1237937

registered interest
date	25/09/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what criteria Action Fraud use to decide whether a matter reported by the public is referred to a police force.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	95749
answer	answer is ministerial correction date of answer 01/10/2020 answer text <p>As noted in the response to PQ 85113, the Home Office collects data on the number of fraud and Computer Misuse Act (CMA) cases reported to Action Fraud that have been recorded as criminal offences by the National Fraud Intelligence Bureau (NFIB). The Home Office does not hold the information requested in questions 95751 and 95752.</p><p>Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB). Where enough evidence is available and viable leads are identified, actionable intelligence packages are created and sent to the appropriate local police force.</p><p>Reports not deemed viable for investigation by local police forces are not closed but remain under constant consideration for links to newly reported crimes. The intelligence is also used to identify opportunities to disrupt offenders, protect victims, and prevent further frauds.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 95751 95752 question first answered 01/10/2020 16:13:15 answering member 1530 label Biography information for James Brokenshire
tabling member	4769 label Biography information for Daisy Cooper

1237939

registered interest
date	25/09/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 9 September to Question 85113, how many reports have been made to Action Fraud that were not recorded as crimes.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	95751
answer	answer is ministerial correction date of answer 01/10/2020 answer text <p>As noted in the response to PQ 85113, the Home Office collects data on the number of fraud and Computer Misuse Act (CMA) cases reported to Action Fraud that have been recorded as criminal offences by the National Fraud Intelligence Bureau (NFIB). The Home Office does not hold the information requested in questions 95751 and 95752.</p><p>Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB). Where enough evidence is available and viable leads are identified, actionable intelligence packages are created and sent to the appropriate local police force.</p><p>Reports not deemed viable for investigation by local police forces are not closed but remain under constant consideration for links to newly reported crimes. The intelligence is also used to identify opportunities to disrupt offenders, protect victims, and prevent further frauds.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 95749 95752 question first answered 01/10/2020 16:13:15 answering member 1530 label Biography information for James Brokenshire
tabling member	4769 label Biography information for Daisy Cooper

1237942

registered interest
date	25/09/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 9 September 2020 to Question 85114, in how many cases has a decision not to (a) record a crime or (b) refer a crime to a police force for investigation been reversed following a complaint to (i) the Independent Office for Police Conduct or (ii) the City of London Police’s Professional Standards Directorate.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	95752
answer	answer is ministerial correction date of answer 01/10/2020 answer text <p>As noted in the response to PQ 85113, the Home Office collects data on the number of fraud and Computer Misuse Act (CMA) cases reported to Action Fraud that have been recorded as criminal offences by the National Fraud Intelligence Bureau (NFIB). The Home Office does not hold the information requested in questions 95751 and 95752.</p><p>Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB). Where enough evidence is available and viable leads are identified, actionable intelligence packages are created and sent to the appropriate local police force.</p><p>Reports not deemed viable for investigation by local police forces are not closed but remain under constant consideration for links to newly reported crimes. The intelligence is also used to identify opportunities to disrupt offenders, protect victims, and prevent further frauds.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 95749 95751 question first answered 01/10/2020 16:13:15 answering member 1530 label Biography information for James Brokenshire
tabling member	4769 label Biography information for Daisy Cooper

1231563

registered interest
date	04/09/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many reports have been made by members of the public to Action Fraud since its creation; how many of those reports have been referred to a police force; and how many of those referred reports have led to a substantive criminal investigation by the police.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	85113
answer	answer is ministerial correction date of answer 09/09/2020 answer text <p>The Home Office collects data on the number of fraud and Computer Misuse Act (CMA) cases reported to Action Fraud that have been recorded as criminal offences by the National Fraud Intelligence Bureau (NFIB).</p><p>Such data is published by the Office for National Statistics on a quarterly basis and the most recently available data for the year ending March 2020 can be found, along with a time series, in Table A4 here: <a href="https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/datasets/crimeinenglandandwalesappendixtables" target="_blank">https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/datasets/crimeinenglandandwalesappendixtables</a>.</p><p>The Home Office also collects information on the number of fraud and CMA offences that the NFIB refer to police forces for investigation and on the number of fraud and CMA outcomes recorded by the police. This data is published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest available data for year ending March 2020 can be found be here:</p><p><a href="https://www.gov.uk/government/collections/crime-outcomes-in-england-and-wales-statistics" target="_blank">https://www.gov.uk/government/collections/crime-outcomes-in-england-and-wales-statistics</a></p><p>City of London Police also produce an interactive dashboard of their statistics which shows a breakdown of dissemination rates and outcomes at force level. This can be found here: <a href="https://www.actionfraud.police.uk/data" target="_blank">https://www.actionfraud.police.uk/data</a></p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 09/09/2020 13:51:49 answering member 1530 label Biography information for James Brokenshire
tabling member	4769 label Biography information for Daisy Cooper

1231564

registered interest
date	04/09/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what remedies are available to a member of the public who has reported a crime using the Action Fraud website, been advised that the matter is not suitable for investigation, and is dissatisfied with that outcome.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	85114
answer	answer is ministerial correction date of answer 09/09/2020 answer text <p>The decision on whether to investigate a crime rests solely with the police who will take into account available resources, the likely eventual outcome and other criminal cases already under investigation.</p><p>If a member of public is not satisfied with the service provided by Action Fraud or NFIB, they can make a complaint via the Independent Office for Police Conduct (IOPC) or the City of London Police’s Professional Standards Directorate (PSD).</p><p>Furthermore, there are alternative routes to redress that, depending on the nature of the allegation, a member of the public may wish to pursue. One of these is to pursue the case through a civil route. Information on this can be sought by contacting Citizen’s Advice.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 09/09/2020 13:53:50 answering member 1530 label Biography information for James Brokenshire
tabling member	4769 label Biography information for Daisy Cooper

1226521

registered interest
date	20/07/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment she has of the adequacy of the response times of Action Fraud.
tabling member constituency	Ogmore
tabling member printed	Chris Elmore
uin	76824
answer	answer is ministerial correction date of answer 28/07/2020 answer text <p>Victims in England, Wales and Northern Ireland are encouraged to report these crimes directly to Action Fraud, the centralised reporting centre for fraud and cybercrime. Those in Scotland should report directly to Police Scotland, via the 101 service.</p><p>It is vital that victims of fraud have the confidence to come forward and know that their case will be dealt with.</p><p>The City of London Corporation (as the Police Authority for the City of London Police) commissioned an independent review by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud. The findings and recommendations of that review were published on 24<sup>th</sup> January on the City of London Police Authority’s website, currently available at https://www.cityoflondon.gov.uk/assets/About-us/action-fraud-report.pdf</p><p>The review highlights the need to improve the victim experience, with a focus on answering times, the time callers spend waiting in queues and the percentage of calls that are answered. The City of London Police are addressing Sir Craig’s recommendations regarding Action Fraud and the NFIB, working with the City of London Corporation, the National Crime Agency and the Home Office.</p><p> </p><p>City of London Police transparently publish their response times. These are currently available at: https://www.actionfraud.police.uk/fraud-stats. We monitor these stats closely, working with City of London Police to understand any monthly drops in response times.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 76825 question first answered 28/07/2020 16:58:07 answering member 1530 label Biography information for James Brokenshire
tabling member	4572 label Biography information for Chris Elmore

1225712

registered interest
date	16/07/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if she will undertake a review on the effectiveness of Action Fraud.
tabling member constituency	Warrington North
tabling member printed	Charlotte Nichols
uin	75465
answer	answer is ministerial correction date of answer 23/07/2020 answer text <p>It is vital that victims of fraud have the confidence to come forward and know that their case will be dealt with.</p><p>The City of London Corporation (as the Police Authority for the City of London Police) commissioned an independent review by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud. The findings and recommendations of that review were published on 24<sup>th</sup> January on the City of London Police Authority’s website, currently available at <a href="https://www.cityoflondon.gov.uk/assets/About-us/action-fraud-report.pdf" target="_blank">https://www.cityoflondon.gov.uk/assets/About-us/action-fraud-report.pdf</a>.</p><p>The City of London Police are addressing Sir Craig’s recommendations regarding Action Fraud and the NFIB, working with the City of London Corporation, the National Crime Agency and the Home Office.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 23/07/2020 16:12:16 answering member 1530 label Biography information for James Brokenshire
tabling member	4799 label Biography information for Charlotte Nichols

1193761

registered interest
date	06/05/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February 2020 to Question 3275 on Action Fraud, what steps her Department is taking to increase the capacity of Action Fraud to meet increased demand.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	43831
answer	answer is ministerial correction date of answer 13/05/2020 answer text <p>The City of London Corporation (as the Police Authority for the City of London Police) commissioned an independent review by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud. The finding and recommendations of that review were published on 24<sup>th</sup> January: <a href="https://www.cityoflondon.gov.uk/about-the-city/Pages/police-authority.aspx" target="_blank">https://www.cityoflondon.gov.uk/about-the-city/Pages/police-authority.aspx</a></p><p>Working with the City of London Corporation, the NCA and Home Office, the City of London Police will address Sir Craig’s recommendations regarding Action Fraud and the NFIB.</p><p>In addition, as part of the 20/21 police funding settlement, City of London Police received additional funding to allow them to recruit additional staff for the Action Fraud call centre. Despite the current challenging circumstances, work has continued to recruit and develop remote training for these additional staff at pace.</p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 13/05/2020 10:37:43 answering member 1530 label Biography information for James Brokenshire
tabling member	298 label Biography information for Steve McCabe

1187054

registered interest
date	23/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent assessment she has made of the effectiveness of Action Fraud.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	33406
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p>We are clear that the law enforcement response to fraud must improve. As the National Lead Force for fraud, the City of London Police (CoLP) are responsible for the performance of the Action Fraud service.</p><p>This includes ensuring that reports are dealt with in a timely and effective manner. We are working closely with law enforcement to ensure the recommendations set out in Her Majesty’s Inspectorate of Constabulary and Fire &amp; Rescue Services (HMICFRS) report, as well as the independent review led by Sir Craig Mackey into the standards, culture and management of Action Fraud, are implemented effectively in order to improve the response to fraud at the local, regional and national levels, including the support provided to victims of fraud</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 31/03/2020 14:21:57 answering member 1530 label Biography information for James Brokenshire
tabling member	318 label Biography information for John Spellar

1185667

registered interest
date	17/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent steps she has taken to ensure Action Fraud deals with cases in (a) a timely and (b) an effective manner.
tabling member constituency	Gillingham and Rainham
tabling member printed	Rehman Chishti
uin	30752
answer	answer is ministerial correction date of answer 24/03/2020 answer text <p>We are clear that the law enforcement response to fraud must improve. As the National Lead Force for fraud, the City of London Police (CoLP) are responsible for the performance of the Action Fraud service.</p><p>This includes ensuring that reports are dealt with in a timely and effective manner. We are working closely with law enforcement to ensure the recommendations set out in Her Majesty’s Inspectorate of Constabulary and Fire &amp; Rescue Services (HMICFRS) report, as well as the independent review led by Sir Craig Mackey into the standards, culture and management of Action Fraud, are implemented effectively in order to improve the response to fraud at the local, regional and national levels, including the support provided to victims of fraud.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 24/03/2020 16:46:23 answering member 1530 label Biography information for James Brokenshire
tabling member	3987 label Biography information for Rehman Chishti