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<p>The COMPASS contract includes terms for monitoring and measuring performance against
required standards. If the standards are not met then the Home Office will take action
to apply Service Credits in accordance with the agreed <br>contractual arrangements.
A ‘Service Credit’ is a rebate / money deducted from the monthly invoice.</p><p><br>There
were 48 service credits recovered from providers of the COMPASS accommodation, of
which 39 were recovered in 2013 and 9 recovered in 2014 (up to November). The service
credits were issued to providers for not meeting <br>requirements under accommodation
standards, dispersal within the timescale and management of the complaint service.
We are unable to provide an individual cost for each service credit. The total amount
of Service Credits recovered in <br>the period outlined above is £5,942,147.03.</p><p>
</p><p> </p><p> </p>
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