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1382981

registered interest
date	29/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential effect of the recent Thanksgiving holiday in the United States on the ability of pensioners abroad to receive their weekly state pension.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	83364
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>We wish all Americans a happy Thanksgiving.</p><p> </p><p>Payments to British citizens living overseas in countries other than the United States were not impacted by the recent Thanksgiving Holiday.</p><p> </p><p>Payment dates will only be impacted where they land on a Bank Holiday in the country of residence and in this instance payment is made on the next available working day.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 12:22:04 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1382985

registered interest
date	29/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Child Maintenance Service: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the current level of staffing of the Child Maintenance Service.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	83368
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>The number of people working within the Child Maintenance Service is reviewed regularly to ensure we have sufficient resources to answer customer calls and progress cases. Since 2020, we have recruited 790 people into the Child Maintenance Service on temporary contracts, this has been to backfill against resource lost to Universal Credit and other primary benefits. We have a very robust demand model and will continue to review the volumes of work against that model to ensure that we adjust staffing levels as required.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 16:37:53 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1382744

registered interest
date	26/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: British Nationals Abroad
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will make an assessment of the appropriateness of exclusively using an American company to process payments of the state pension to British citizens living overseas which leaves claimants without payment in weeks of American state holidays.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	82316
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>DWP utilise services provided by the pan-government Money Transmission Services (Lot 3) contract, owned by Her Majesty’s Revenue and Customs (HMRC) to make payment to entitled customers who reside abroad. The contract was awarded in 2015 following procurement in compliance with Public Contract Regulations.</p><p> </p><p>Citibank is a global provider of international payments and provides a reliable and secure payment route for DWP customers in over 200 countries.</p><p> </p><p>Claimant payments are only affected by bank holidays in the country of residence and the payment is available for the customer on that country’s next working day.</p><p> </p><p>Payments to British citizens living overseas are not impacted by American state holidays.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 12:56:07 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1382745

registered interest
date	26/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the 12 month limit for back-payments to those couples affected by the underpayment of their state pension where the wife of a man who turned 65 before 17 March 2008 did not initially make a claim for their basic pension.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	82317
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>Prior to 17 March 2008 a married woman who reached State Pension age could qualify for a <em>Category BL basic State Pension</em> based on her husband’s National Insurance contributions once he had reached State Pension age and claimed his State Pension, if she had insufficient National Insurance contributions herself to qualify for a <em>basic State Pension</em>.</p><p> </p><p>Under section 1(1) of the Social Security Administration Act 1992, no one could be entitled to category BL without first having made a claim for it.</p><p> </p><p>The law provides backdating for a maximum period of up to 12 months from when a claim is made. That remains the position today. There are no plans to change this.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 17:54:32 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1359904

registered interest
date	15/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the eligibility criteria are for a claimant to receive their payments through her Department's Payment Exception Service when Post Office card accounts end.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	57019
answer	answer is ministerial correction date of answer 21/10/2021 answer text <p>The Payment Exception Service has been designed for customers who cannot open or manage a basic bank or standard accounts and enables them to obtain cash payments via the PayPoint network or from their Post Office.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 21/10/2021 12:34:44 answering member 4142 label Biography information for Guy Opperman previous answer version 25645 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1359909

registered interest
date	15/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help ensure that when rectifying the underpayment of the State Pension, the women affected are contacted by an appropriate means that caters to any disabilities or impairments they may have.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	57021
answer	answer is ministerial correction date of answer 21/10/2021 answer text <p>DWP is committed to ensuring our services are accessible to all. This includes making reasonable adjustments to meet the needs of all our customers who have a disability as defined by the Equality Act 2010, as well as supporting customers who may be deemed to need additional support.</p><p> </p><p>DWP ensures that communications with anyone who has been underpaid State Pension meet an individual’s requirements by using the information we have recorded on our systems at the claims stage. This includes the adoption of communications aids such as: Audio / British Sign Language, Induction Loop, Type-talk, Braille and large print letters.</p><p> </p><p>Regular monitoring of telephone calls and written correspondence ensures that we maintain service standards and meet each individual’s specific communication requirements.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 21/10/2021 12:45:52 answering member 4142 label Biography information for Guy Opperman previous answer version 25569 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1355482

registered interest
date	14/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 3 September to Question 41749 on State Retirement Pensions, Administrative Delays, how many staff have been redeployed from universal credit to retirement services.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	49121
answer	answer is ministerial correction date of answer 22/09/2021 answer text <p>The Department is re-deploying circa 700 staff from other areas across DWP to help to stabilise the service further.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 22/09/2021 15:01:56 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1355483

registered interest
date	14/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff working for her Department are employed on a fixed-term contract; and how many of those contracts are due to end each month in the next 12 months.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	49122
answer	answer is ministerial correction date of answer 20/09/2021 answer text <p>DWP has 14,651 employees on Fixed Term Contracts as of 31 August 2021.</p><p> </p><p>The full breakdown by month is not currently held centrally. We have recently extended a number of contracts and are in the process of updating our records on the HR and Payroll system.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/09/2021 15:56:55 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1341225

registered interest
date	28/06/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Email
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether any departmental business has been conducted on private email addresses; and what mechanisms are in place to ensure that full records are kept of that business.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	23181
answer	answer is ministerial correction date of answer 01/07/2021 answer text <p>I refer the Hon. Member to the Cabinet Office guidance to departments <a href="https://www.gov.uk/government/publications/guidance-to-departments-on-private-email-use" target="_blank">on use of private emails</a>.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 01/07/2021 15:40:41 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds

1341226

registered interest
date	28/06/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: CCTV
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether a risk assessment has been carried out on the secure holding of CCTV footage within her Department.
tabling member constituency	Stalybridge and Hyde
tabling member printed	Jonathan Reynolds
uin	23182
answer	answer is ministerial correction date of answer 01/07/2021 answer text <p>As has been the case under successive Administrations, it is not government policy to comment on security procedures in government buildings.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 01/07/2021 15:38:18 answering member 4142 label Biography information for Guy Opperman
tabling member	4119 label Biography information for Jonathan Reynolds