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<p>Work coaches and case managers receive a blend of face-to-face and online learning,
which focuses on the technical delivery of Universal Credit, the transformational
change, as well as consolidation of their training post-completion.</p><p>All work
coaches receive specialist training on childcare in Universal Credit Full Service
as part of this learning journey, which is designed to support them in the delivery
of the service.</p><p>This training, with the aid of the Universal Credit Full Service
Guidance, enables work coaches and case managers to:</p><ul><li>state when a claimant
is eligible to claim childcare costs</li><li>check if a childcare provider is registered</li><li>record
childcare provider details on the Training Service</li><li>verify childcare costs</li><li>clerically
calculate child care costs paid in advance</li><li>state the time limits for providing
evidence</li><li>state what reasonable usage is</li></ul><p>Furthermore, the Universal
Credit Full Service has a training feature that allows our staff to experience the
system before their site goes live with the Full Service.</p>
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