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1131048

registered interest
date	10/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: Biometrics
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 4 June 2017 to Question 257442 on Biometrics: Applications, what the timeframe is for (a) reviewing SSL's performance against its key performance indicators and (b) reporting that performance.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	262238
answer	answer is ministerial correction date of answer 13/06/2019 answer text <p>UKVI regularly monitor Sopra Steria Limited’s (SSL) performance against set Key Performance Indicators (KPIs).Sopra Steria are required, under the contract, to report on their performance on a monthly basis. These performance reports are reviewed by UKVI and form the basis of monthly performance conversations between the two parties. The information within the reports is used to drive improvements to service standards in line with contractual requirements. <br>. <br>SSL’s performance against these KPIs is commercially sensitive and therefore we are unable to disclose any detailed information.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 13/06/2019 15:55:09 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

1128433

registered interest
date	22/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Biometrics: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to her Answer of 15 January 2019 to Question 205821 on Biometrics: Applications, whether Sopra Steria are meeting her Department's service standards.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	257442
answer	answer is ministerial correction date of answer 04/06/2019 answer text <p>Sopra Steria Limited (SSL) run the UK Visa and Citizenship Application Service (UK VCAS) centres on behalf of UK Visas &amp; Immigration (UKVI). The UKVCAS service points bring together identity checks, evidence digitisation and biometric enrolment but SSL and we regularly monitor SSL’s performance against a set of Key Performance Indicators (KPIs)</p><p>However SSL’s performance against these KPIs are commercially sensitive and therefore we are unable to disclose this information.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 04/06/2019 11:44:26 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

1037143

registered interest
date	07/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Sopra Steria: Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many service points for processing visa applications are currently operated by Sopra Steria; what the locations are of those service points; and which of those points are (a) free and (b) charge for that service.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	205819
answer	answer is ministerial correction date of answer 10/01/2019 answer text <p>Sopra Steria have opened 56 fixed service points to date, a 57th location in Grays will open early 2019</p><p>The locations of each service are listed below, 6 Core Service Points are free sites and any other sites are charged depending on the service pack-age a customer chooses <br>Core Centres <br>• Belfast<br>• Birmingham<br>• Cardiff<br>• Croydon<br>• Glasgow <br>• Manchester</p><p>Other</p><p>• Aberdeen<br>• Barbican<br>• Bedford<br>• Bournemouth<br>• Bradley Stoke<br>• Brighton<br>• Burnholme<br>• Burnley<br>• Cambridge<br>• Canning Town<br>• Canterbury<br>• Coventry<br>• Dorchester<br>• East Ham<br>• Eastbourne<br>• Gloucester<br>• Hammersmith (temporary)<br>• Hemel Hempstead<br>• Hull<br>• Ipswich<br>• Kensington<br>• Lancaster<br>• Liverpool<br>• Llandudno<br>• London <br>• Newcastle<br>• Newport<br>• Norwich<br>• Nottingham<br>• Patchway<br>• Peterborough<br>• Preston<br>• Reading<br>• Salisbury<br>• Shoe Lane<br>• Southampton (temporary)</p><p><br>• Stevenage<br>• Stockport<br>• Stratford<br>• Swindon<br>• Swinton<br>• Taunton<br>• Truro<br>• Victoria (temporary)<br>• Wakefield<br>• Warrington<br>• Warwick<br>• Watford<br>• Wimbledon<br>• Wolverhampton</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 10/01/2019 17:08:43 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

1037149

registered interest
date	07/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether his Department decided the service point locations of its contractor Sopra Steria; and what consideration was given to accessibility for users of those services when deciding those locations.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	205820
answer	answer is ministerial correction date of answer 15/01/2019 answer text <p>The geography of UKVCAS service points is not fixed but rather designed to evolve with demand through the contract term. <br>Sopra Steria undertook extensive market research to identify it’s initial service locations; their research included the impact on customer travel time, cost and accessibility. <br>Sopra Steria can also cater for customers who wish to have more flexi-ble on-demand, mobile application services, for example at university campuses, employers’ offices or individual customers’ homes. <br>All service centres will comply with the Equality Act 2010 and Health and Safety Act 1974, this will include the provision of wheelchair access, disabled toilets and baby changing areas.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 15/01/2019 17:13:20 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

1037150

registered interest
date	07/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Biometrics: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what comparative assessment his Department has made of the average processing times for biometric enrolment with Sopra Steria and the Post Office.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	205821
answer	answer is ministerial correction date of answer 15/01/2019 answer text <p>UKVI’s service standards for decisions are the same for applications made through both Sopra Steria and previous application arrangements.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 15/01/2019 17:15:55 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

1037154

registered interest
date	07/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many visa applications Sopra Steria has processed since the commencement of its contract with his Department.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	205822
answer	answer is ministerial correction date of answer 15/01/2019 answer text <p>Sopra Steria have handled 18,040 applications to date.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 15/01/2019 17:17:43 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

984408

registered interest
date	09/10/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports: Lost Property
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many passports were lost by his Department's Immigration Section in the last 12 months.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	177178
answer	answer is ministerial correction date of answer 15/02/2019 answer text <p>Data on lost passports in the last 12 months is not captured and consolidated across the Border, Immigration and Citizenship System. To find this information would require interrogation of individual case records and therefore could only be provided at a disproportionate cost.</p><p>From November 2018, the majority of immigration applicants who apply to confirm or extend their stay in the UK, or apply for citizenship, will be managed by the Home Office’s new commercial partner Sopra Steria on behalf of UK Visas and Immigration. As part of this new service, for the first time, applicants will be able to retain their passport and supporting evidence as part of the application process</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 15/02/2019 18:28:42 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

984409

registered interest
date	09/10/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrants: Bank Services and Employment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps is his Department taking to ensure that people permitted to reside and work in the UK have the ability to (a) open bank accounts and (b) obtain employment while his Department are in possession of their passports.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	177179
answer	answer is ministerial correction date of answer 15/10/2018 answer text <p>Where migrants need to undergo a right to work check while their immigration application is outstanding and their documents are with the Home Office, their status can be confirmed by the employer contacting the Home Office employer checking service. Those applying to extend their stay in the UK are likely to have opened bank accounts already.</p><p>From November 2018, the majority of immigration applicants who apply to confirm or extend their stay in the UK, or apply for citizenship, will be managed by the Home Office’s new commercial partner Sopra Steria on behalf of UK Visas and Immigration. As part of this new service applicants will be able to retain their passport and supporting evidence as part of the application process.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 15/10/2018 16:01:06 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

969179

registered interest
date	06/09/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when his Department plans to respond to the letter of the right hon. Member for Warley of 31 May 2018 to UK Visas and Immigration on Mr Samra.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	171284
answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>I apologise for the delay in responding to your letter of 31 May 2018. The Home Office is required to respond to correspondence within 20 working days; however, given the complexities of this case, it was not possible to provide a full reply within that timeframe. A substantive reply will be sent within the week.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 13/09/2018 16:39:24 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar

937748

registered interest
date	10/07/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration Controls: Heathrow Airport
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2018 to Question 157630 on UK Border Force: Heathrow Airport, what steps his Department is taking to ensure that UK Border Force has the capacity deal with the forecast increase in the number of passengers in the summer.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	162472
answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Border Force is taking a number of steps to ensure passengers are dealt with quickly, including through investment in technology and maximising available staff at the busiest times of the day.</p><p>Border Force is committed to providing an excellent service. During the first quarter of 2018, over 95% of passengers seeking entry to the UK at Heathrow were dealt with within the service level agreements.</p><p>We have also increased resources that are available to the busiest ports. For example, Border Force is putting in 200 additional staff to help process passengers at Heathrow this summer. They will remain at Heathrow throughout the busiest summer-period to help ensure Border Force delivers an excellent service while continuing to protect the security of the border.</p><p>The experience for British and other EEA nationals is further enhanced where those passengers travel using biometric passports as they can use our ePassport gates</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 18/07/2018 16:56:47 answering member 4048 label Biography information for Caroline Nokes
tabling member	318 label Biography information for John Spellar