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1134037

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, for what reason his Department decided to charge visa applicants £5.48 for email inquiries.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268417
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The £5.48 email charge is levied to fund the UKVI contact centre commercial contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of it. This email charge includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to the same enquiry.</p><p>The international charge (£5.48 per email enquiry) was introduced on 1st June 2017 as part of the UKVI Contact Centre operations contract awarded to SITEL UK Ltd</p><p>Those who use the services are predominantly from outside the UK. Our web site <a href="http://www.gov.uk" target="_blank">www.gov.uk</a> is the main source of information and advice and is free of charge.</p><p>Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:52:38 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134038

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying a £5.48 charge on email visa enquiries in 2018.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268418
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:53:36 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134039

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying an additional £1.37 per minute on top of the standard network charge on telephone visa enquiries in 2018.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268419
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and Interna-tional) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:54:34 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134040

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many visa or settlement applicants paid for the priority service in 2018; and how many of those applicants received a response within one working day.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268420
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Home Office published information on in-country applications performance is available at <a href="https://www.gov.uk/government/publications/in-country-migration-data-may-2019" target="_blank">https://www.gov.uk/government/publications/in-country-migration-data-may-2019</a></p><p>The Home Office does not publish information on the out of country Priority and Super Priority visa service. Published information on the international visa operation is available at <a href="https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019" target="_blank">https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:32:10 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134041

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will publish the criteria his Department use to assess the performance of VFS Global in handling visa and settlement applications.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268421
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>In line with the Government’s commitment to transparency, it is the Home Office’s intention to publish details of the Service Levels (Schedule 7 of the contract) relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global using Contracts Finder (part of gov.uk). These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications. Regrettably, the Home Office is currently experiencing technical issues and is not able to publish contract information using Contracts Finder.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:26:17 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134042

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will publish his Department’s most recent assessment of VFS Global’s performance in meeting targets in relation to their handling of visa and settlement applications.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268422
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The Home Office do not publish VFS’s global performance in meeting targets in relation to their handling of visa and settlement applications.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 16:56:06 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134043

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will provide in cash terms the value of the charge levied upon visa and settlement applicants for having documents (a) scanned and (b) photocopied by his Department.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268423
answer	answer is ministerial correction date of answer 08/07/2019 answer text <p>There is no charge by the Home Office levied upon visa and settlement applicants for having documents (a) scanned and (b) photocopied</p><p><br>The vast majority of UKVI customers applying online have the option of uploading their supporting evidence themselves, for free. If customers choose not to use this self-upload function, then they have the option to have their documents scanned by the commercial partner at the visa application centre or service point when they attend their appointment. In most locations an additional charge is applicable for this service.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 08/07/2019 14:21:03 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134044

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will publish the contract held between his Department and VFS Global on handling visa and settlement applications.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268424
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>In line with the Government’s commitment to transparency, it is the Home Office’s intention to publish a redacted version of the Next Generation Visa (NGOV) Services contract delivered by VFS Global using Contracts Finder (part of gov.uk). Regrettably, the Home Office is currently experiencing technical issues and is not able to publish contract information using Contracts Finder.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:26:55 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134045

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether his Department plans to renew the contract held between his Department and VFS Global in relation to handling visa and settlement.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268425
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The Home Office contract for Next Generation Visa (NGOV) Services delivered by VFS Global is currently due to expire on 31st March 2021. The Home Office has an option to extend the contract for a further 2 years (until 2023). No decision has yet been taken on how these services will be delivered post 2021.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:27:32 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1050159

registered interest
date	28/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: EU Nationals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps his Department plans to take to directly contact elderly citizens to inform them that they must make online Biometric applications for settled status.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	213250
answer	answer is ministerial correction date of answer 05/02/2019 answer text <p>The Home Office is putting in place measures to ensure that the EU Settlement Scheme is streamlined, user-friendly and accessible to all prospective applicants. That is why we are working in partnership with vulnerable group representatives, local authorities and other experts to make sure we reach everyone.</p><p>Since November 2017, we have held monthly meetings with representatives of EU citizens on the design and development of the scheme and communications plans. We have been working closely with these groups to identify the needs of potentially vulnerable applicants including the disabled, elderly and isolated. There will be a broad range of support in place; for those who need non-specialist support there is the assisted digital service for technological support, and the Settlement Resolution Centre which will be able to assist with questions relating to the application process.</p><p>When the scheme fully opens by 30 March, there will be further routes available to have identity documents checked. This includes posting passports or ID cards to the Home Office to be checked and returned, and there will be over 50 locations all over the country where applicants can have their document scanned.</p><p>The Home Office is committed to supporting vulnerable EU citizens to obtain UK immigration status and we will continue to engage with representative groups to ensure the needs of vulnerable citizens are taken into account.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 213251 213252 213254 213255 question first answered 05/02/2019 16:27:05 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams