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<p>UKVI regularly monitor Sopra Steria Limited’s (SSL) performance against set Key
Performance Indicators (KPIs).Sopra Steria are required, under the contract, to report
on their performance on a monthly basis. These performance reports are reviewed by
UKVI and form the basis of monthly performance conversations between the two parties.
The information within the reports is used to drive improvements to service standards
in line with contractual requirements. <br>. <br>SSL’s performance against these KPIs
is commercially sensitive and therefore we are unable to disclose any detailed information.</p>
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