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<p>The latest National Rail Passenger Survey (NRPS) results (Autumn 2018) found that
8 in 10 journeys were rated as satisfactory overall at the national level, with fewer
than one in 10 rated as unsatisfactory. Satisfaction as measured by the NRPS has generally
remained stable over the last 10 years.</p><p> </p><p>The fieldwork for the Autumn
2018 NRPS was the first since the introduction of the new timetable in May 2018 and
the subsequent period of network disruption, which is likely to have had an impact
on the results for some Train Operating Companies (TOCs).</p><p> </p><p>In addition,
a number of TOCs were affected by industrial action throughout 2018, including South
Western Railway and Northern. Parts of the country (particularly Scotland) were affected
by Storm Ali during September and October which closed a large number of stations
in Scotland.</p>
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