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1699335

registered interest
date	27/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Taxation: Electronic Government
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what consideration they gave to the Report from the Communications and Digital Committee Digital exclusion (3rd Report, Session 2022–23, HL Paper 219) when removing the postal address for HMRC from tax code notices.
tabling member printed	Lord Lipsey
uin	HL3684
answer	answer is ministerial correction date of answer 08/04/2024 answer text <p>HMRC could not have considered the 2022-23 Communications and Digital Committee Report on Digital Exclusion when removing the postal address from tax code notices, as this change occurred over 5 years ago. In keeping with the HMRC Charter principles, the Department aims to balance digital initiatives with accessibility for those facing digital exclusion.</p> answering member printed Baroness Vere of Norbiton question first answered 08/04/2024 14:17:31 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	2492 label Biography information for Lord Lipsey

1696344

registered interest
date	14/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.
tabling member printed	Lord Lipsey
uin	HL3290
answer	answer is ministerial correction date of answer 21/03/2024 answer text <p>HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.</p><p><br>This information can be found at the following link:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024</a></p> answering member printed Baroness Vere of Norbiton question first answered 21/03/2024 12:34:09 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	2492 label Biography information for Lord Lipsey