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<p>A simple Government Gateway account can be created with only an email address.
The customer is provided with a unique username (Government Gateway ID) and is asked
to create a password. This account will not have identity checks associated to it,
so can only be used to access Government services which do not require identity checking.
Where a customer needs to access services requiring identity checking, additional
Identity Verification steps are provided by Government Gateway, based on the identity
information the customer has available to them. It is recognised that this can be
difficult for some customers, particularly those with limited digital skills or limited
documented identity sources.</p><p> </p><p>All Government Gateway Services follow
accessibility rules and guidelines, when building, improving, or changing our systems.
As well as completing user research and user testing to understand the impact to our
customers. This testing is completed with a wide range of different users to understand
the impact on our customers.</p><p> </p><p>A Disability Impact Assessment is always
completed, working with our accessibility partners to ensure that all accessibility
needs are considered in anything we do.</p><p> </p><p>From Spring 2024 onwards, HMRC
will begin to migrate new and some existing Government Gateway customers to GOV.UK
One Login. This is the Governments new strategic authentication and identity checking
system, operated by the Government Digital Service in Cabinet Office, which is making
it easier and faster for users to prove and reuse their identity to access the government
services they need. Improving accessibility is at the heart of <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgov.uk%2F&data=05%7C02%7Candrew.letherby%40hmrc.gov.uk%7Ce18849f262254a93f1ef08dc1764ea16%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638410970138745749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=IrFuR4vmuSEbWwOCeoo7qLVR5VpC11bvnDmwN9%2BzEEM%3D&reserved=0"
target="_blank">GOV.UK</a> One Login; it offers multiple ways for people to prove
who they are, including an in-person option, and a customer support centre to help
users with lower digital skills</p><p><br> Initially, only a small number of users
will be able to access HMRC services through <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgov.uk%2F&data=05%7C02%7Candrew.letherby%40hmrc.gov.uk%7Ce18849f262254a93f1ef08dc1764ea16%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638410970138745749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=IrFuR4vmuSEbWwOCeoo7qLVR5VpC11bvnDmwN9%2BzEEM%3D&reserved=0"
target="_blank">GOV.UK</a> One Login, with volumes building over time. This measured
approach is designed to ensure a high quality experience for users as we expand its
roll out.</p>
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