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1549686

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Pension Credit: Applications
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government how many claims for Pension Credit have been waiting for more than (1) two, (2) three, (3) four, (4) five, and (5) six, months for approval; and what percentage of applications this comprises.
tabling member printed	Baroness Altmann
uin	HL4083
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p><strong> </strong></p><p>This information is only available at disproportionate cost to The Department for Work &amp; Pensions as the Department does not have a business requirement for this information to be retained.</p><p> </p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 12:13:03 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4533 label Biography information for Baroness Altmann

1549688

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Pension Credit: Applications
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what steps they are taking to reduce the waiting times for Pension Credit applicants.
tabling member printed	Baroness Altmann
uin	HL4084
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p>Following the successful launch of our campaign to increase up-take of Pension Credit, we have received an unprecedented number of claims. We have increased the resources available to process the extra volume of claims and have also adapted our claims processing approach, which has enabled us to improve productivity and clear claims more effectively.</p><p> </p><p>We are now clearing more cases per day than we are receiving. We are also prioritising the oldest cases, and those presenting in hardship, to ensure we get payments to those most in need.</p><p> </p><p>With these measures in place and, assuming the current volumes of new claims for Pension Credit, we anticipate that both processing times and outstanding cases will return to the levels we had before the recent three-fold increase in claims.</p><p> </p><p>Successful claims and arrears will be paid accordingly to ensure all those who are entitled do not miss out.</p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 12:10:54 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4533 label Biography information for Baroness Altmann

1549717

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Financial Services: Climate Change
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 25 November (HL3377), what evidence they have collected regarding the voting record of UK authorised fund managers in relation to climate-related resolutions at AGMs.
tabling member printed	Baroness Ritchie of Downpatrick
uin	HL4113
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p>I refer the Noble Lady to the answer I gave on 25 November 2022 to <a href="https://questions-statements.parliament.uk/written-questions/detail/2022-11-14/hl3377" target="_blank">HL3377</a>. The Department does not collect this information.</p><p><strong> </strong></p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 12:10:13 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4130 label Biography information for Baroness Ritchie of Downpatrick

1549725

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Staff
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), what components of this "comprehensive learning journey" do all work coaches undertake; and what are the "tools, skills and behaviours" required of those coaches.
tabling member printed	Lord Storey
uin	HL4121
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p>Work Coach Learning equips staff with tools, knowledge, skills and behaviours through a rich mix of topics, to enable them to support each claimant as an individual.</p><p> </p><p>This includes building a coaching skill set, focus on vulnerable customers and those with complex needs as well as those with health conditions, the impacts of their condition and what support is available to assist individuals moving closer to the working environment. DWP ensures that staff access the most up to date advice and expertise on a particular health condition/ complex need to support all individual customers requirements through signposted guidance support and websites to effectively use resources from both internal and external sites.</p><p> </p><p>Work Coaches also receive on-going learning for their roles and access to guidance which is refreshed at regular intervals. Please see attached list of learning which Work Coaches undertake as part of their comprehensive learning journey.</p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 11:17:35 answering member 4174 label Biography information for Baroness Stedman-Scott attachment 1 file name Work Coach Learning.docx title Attachment
tabling member	4238 label Biography information for Lord Storey

1549726

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Staff
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), who provides this training to work coaches; and what qualifications do they have.
tabling member printed	Lord Storey
uin	HL4122
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p>Work Coach Learning is delivered by DWP Learning Delivery Officers. Learning Delivery Officers receive a bespoke Training for Trainer event which is facilitated by experienced DWP Learning Delivery Officers. This is followed by an intensive consolidation period, peer support and a robust quality assurance process conducted by Line Managers throughout their onward delivery.</p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 11:17:48 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4238 label Biography information for Lord Storey

1549727

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Staff
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how often is the provision of work coaching refreshed.
tabling member printed	Lord Storey
uin	HL4123
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p>Work Coaches undertake job specific learning when they are new to role, as well as consolidation of their learning once training is completed. They are supported by Team Leaders who are responsible for assuring the quality of services through a combination of observation of interviews, feedback, coaching and appraisal.</p><p> </p><p>Work Coaches continue to receive ongoing learning to ensure they are confident in providing claimants with the support they need. They also have access to guidance which is refreshed at regular intervals.</p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 11:18:16 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4238 label Biography information for Lord Storey

1549728

registered interest
date	07/12/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment: Young People
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how much time is each work coach assigned to a young person.
tabling member printed	Lord Storey
uin	HL4124
answer	answer is ministerial correction date of answer 21/12/2022 answer text <p>The Department for Work and Pensions’ Youth Offer is providing individually tailored work coach support to young people aged 16-24 who are in the Universal Credit Intensive Work Search regime. This includes intensive support during the first 13 weeks of a claim through the Youth Employment Programme, and access to Youth Employability Coaches (YECs) who are helping young people overcome complex barriers to employment, as well as offering 6 weeks of in-work support once they move into work. YECs also work closely alongside Disability Employment Advisors to support those with disabilities and health conditions, and partner organisations who can provide specialist advice.</p><p>The aim of the 13-week Youth Employment Programme is to help claimants access opportunities to move them closer, and into work, including work experience placements, Sector-based Work Academy Programmes, traineeships, apprenticeships, and equivalent opportunities in Scotland and Wales. Participants will see a Work Coach on a weekly basis for the duration of the Programme with additional time at week 2 for a Skills Review and a Progress Review at week 11.</p><p>At the end of the 13 weeks claimants will continue to receive support through the core Jobcentre offer with the frequency and length of interventions determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time.</p><p>The Youth Offer also provides a network of Youth Hubs in locations across Great Britain. The Hubs are co-located and co-delivered in partnership with local providers and provide place-based support to the help young people in the community move into work.</p> answering member printed Baroness Stedman-Scott question first answered 21/12/2022 11:19:22 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4238 label Biography information for Lord Storey