Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered question first ministerially corrected answering member label previous answer version answering member constituency answering member printed answering member label
tabling member	label

Search

710641

registered interest
date	13/03/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 24 February 2017 to Question 64008, on Driver Vehicle Licensing Agency, how much was paid by each local authority area in each of the last five years.
tabling member constituency	Bristol North West
tabling member printed	Charlotte Leslie
uin	67513
answer	answer is ministerial correction date of answer 21/03/2017 answer text <p>Local authorities cover the administrative cost associated with requests for vehicle keeper and driver licensing information held by the Driver and Vehicle Licensing Agency (DVLA).</p><p> </p><p>The table below shows how much was paid to the Driver and Vehicle Licensing Agency (DVLA) by each local authority over the last five years. Audited information for this financial year 2016-17 is not yet available.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2012-13</strong></p></td><td><p><strong>2013-14</strong></p></td><td><p><strong>2014-15</strong></p></td><td><p><strong>2015-16</strong></p></td></tr><tr><td><p><strong>Local Authority</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>A</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Aylesbury Vale DC</p></td><td><p>-</p></td><td><p>£125</p></td><td><p>£225</p></td><td><p>£485</p></td></tr><tr><td><p><strong>B</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Barnsley Metropolitan Borough Council</p></td><td><p>£2,985</p></td><td><p>£606</p></td><td><p>£636</p></td><td><p>£737</p></td></tr><tr><td><p>Bath &amp; North East Somerset</p></td><td><p>£2,985</p></td><td><p>£552</p></td><td><p>£552</p></td><td><p>£572</p></td></tr><tr><td><p>Birmingham City Council</p></td><td><p>£1,054</p></td><td><p>£557</p></td><td><p>£435</p></td><td><p>£303</p></td></tr><tr><td><p>Blackburn with Darwen BC</p></td><td><p>£3,841</p></td><td><p>£939</p></td><td><p>£375</p></td><td><p>-</p></td></tr><tr><td><p>Bolton Council</p></td><td><p>£3,129</p></td><td><p>£18</p></td><td><p>£3</p></td><td><p>£367</p></td></tr><tr><td><p>Bradford Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£3,453</p></td></tr><tr><td><p>Brighton &amp; Hove City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£4,067</p></td></tr><tr><td><p>Bristol City Council</p></td><td><p>£6,789</p></td><td><p>£2,460</p></td><td><p>£5,651</p></td><td><p>£3,045</p></td></tr><tr><td><p>Bury Metropolitan Borough Council</p></td><td><p>£2,985</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£1,040</p></td></tr><tr><td><p><strong>C</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Caerphilly County Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td><td><p>£217</p></td></tr><tr><td><p>Cardiff City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£1,320</p></td><td><p>£2,062</p></td></tr><tr><td><p>Cheshire Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£37</p></td></tr><tr><td><p>Crawley Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,986</p></td><td><p>£560</p></td></tr><tr><td><p>Cumbria County Council</p></td><td><p>£631</p></td><td><p>£1,252</p></td><td><p>£1,984</p></td><td><p>£1,881</p></td></tr><tr><td><p><strong>D</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Darlington Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td><td><p>£414</p></td></tr><tr><td><p>Denbighshire County Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£3,012</p></td></tr><tr><td><p>Doncaster Council</p></td><td><p>£13</p></td><td><p>£2,469</p></td><td><p>£1,589</p></td><td><p>£3,849</p></td></tr><tr><td><p><strong>E</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Essex County Council</p></td><td><p>£1,525</p></td><td><p>£2,498</p></td><td><p>£2,569</p></td><td><p>£1,843</p></td></tr><tr><td><p><strong>G</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Glasgow City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£4,505</p></td></tr><tr><td><p><strong>H</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Hertfordshire County Council</p></td><td><p>-</p></td><td><p>£1,009</p></td><td><p>£653</p></td><td><p>£1,063</p></td></tr><tr><td><p>Huntingdonshire District Council</p></td><td><p>£1,332</p></td><td><p>£4</p></td><td><p>£6</p></td><td><p>£3,009</p></td></tr><tr><td><p><strong>I</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Inverclyde Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£594</p></td><td><p>£799</p></td></tr><tr><td><p>Isle of Wight Council</p></td><td><p>£400</p></td><td><p>£318</p></td><td><p>£658</p></td><td><p>£923</p></td></tr><tr><td><p><strong>K</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Kirklees Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£1,625</p></td><td><p>£2,892</p></td></tr><tr><td><p>Knowsley Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£3,451</p></td></tr><tr><td><p><strong>L</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Leeds City Council</p></td><td><p>£3,385</p></td><td><p>£488</p></td><td><p>£4,162</p></td><td><p>£10,082</p></td></tr><tr><td><p>London Borough of Harrow Council</p></td><td><p>£15,213</p></td><td><p>£3,305</p></td><td><p>£189</p></td><td><p>£216</p></td></tr><tr><td><p>London Borough of Hammersmith &amp; Fulham</p></td><td><p>-</p></td><td><p>£1,664</p></td><td><p>£3,224</p></td><td><p>£3,536</p></td></tr><tr><td><p>London Councils</p></td><td><p>-</p></td><td><p>£1,040</p></td><td><p>£2,080</p></td><td><p>£2,080</p></td></tr><tr><td><p><strong>M</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Manchester City Council</p></td><td><p>£1,342</p></td><td><p>£6,475</p></td><td><p>£6,075</p></td><td><p>£6,385</p></td></tr><tr><td><p>Middlesbrough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td><td><p>£1,119</p></td></tr><tr><td><p>Monmouthshire County Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,986</p></td></tr><tr><td><p><strong>N</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Newark &amp; Sherwood District Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£162</p></td></tr><tr><td><p>North Devon District Council</p></td><td><p>£128</p></td><td><p>£193</p></td><td><p>£352</p></td><td><p>£246</p></td></tr><tr><td><p>North Somerset Council</p></td><td><p>£48</p></td><td><p>£91</p></td><td><p>£272</p></td><td><p>£340</p></td></tr><tr><td><p>North Tyneside Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£4,157</p></td></tr><tr><td><p>Northampton Borough Council</p></td><td><p>£3,279</p></td><td><p>£3,346</p></td><td><p>£50</p></td><td><p>£829</p></td></tr><tr><td><p>Nottingham City Council</p></td><td><p>£3</p></td><td><p>£1,746</p></td><td><p>£1,949</p></td><td><p>£2,029</p></td></tr><tr><td><p>Nottinghamshire County Council</p></td><td><p>£3</p></td><td><p>£3,003</p></td><td><p>£112</p></td><td><p>£3,609</p></td></tr><tr><td><p><strong>O</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Oldham Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£737</p></td><td><p>£1,190</p></td></tr><tr><td><p>Oxford City Council</p></td><td><p>£4</p></td><td><p>£3,465</p></td><td><p>£836</p></td><td><p>£877</p></td></tr><tr><td><p><strong>P</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Plymouth City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£3,075</p></td></tr><tr><td><p>Portsmouth City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,992</p></td></tr><tr><td><p>Powys County Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td></tr><tr><td><p><strong>R</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Redcar &amp; Cleveland Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£3,347</p></td></tr><tr><td><p>Rochdale Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td></tr><tr><td><p>Rushcliffe Borough Council</p></td><td><p>-</p></td><td><p>£476</p></td><td><p>£588</p></td><td><p>£700</p></td></tr><tr><td><p><strong>S</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Sedgemoor District Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£65</p></td></tr><tr><td><p>Sefton Council</p></td><td><p>£2,985</p></td><td><p>£5</p></td><td><p>£1,331</p></td><td><p>£1,825</p></td></tr><tr><td><p>Sevenoaks Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,998</p></td></tr><tr><td><p>Sheffield City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£1,387</p></td><td><p>£2,049</p></td></tr><tr><td><p>South Cambridgeshire Council</p></td><td><p>-</p></td><td><p>£72</p></td><td><p>£339</p></td><td><p>£331</p></td></tr><tr><td><p>South Lanarkshire Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td><td><p>£541</p></td></tr><tr><td><p>South Somerset District Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td><td><p>£197</p></td></tr><tr><td><p>South Tyneside Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,986</p></td><td><p>£521</p></td></tr><tr><td><p>Southampton City Council</p></td><td><p>-</p></td><td><p>£13</p></td><td><p>£378</p></td><td><p>£419</p></td></tr><tr><td><p>St Edmundsbury Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£58</p></td></tr><tr><td><p>St Helens Metropolitan Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,986</p></td><td><p>£740</p></td></tr><tr><td><p>Swansea Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td></tr><tr><td><p><strong>T</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Test Valley Borough Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£143</p></td><td><p>£296</p></td></tr><tr><td><p>Torfaen County Borough Council</p></td><td><p>-</p></td><td><p>£295</p></td><td><p>£262</p></td><td><p>£259</p></td></tr><tr><td><p>Transport for London</p></td><td><p>-</p></td><td><p>£8,319</p></td><td><p>£9,188</p></td><td><p>£46,775</p></td></tr><tr><td><p><strong>W</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Walsall Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£2,985</p></td></tr><tr><td><p>Warrington Borough Council</p></td><td><p>-</p></td><td><p>£237</p></td><td><p>£343</p></td><td><p>£505</p></td></tr><tr><td><p>Wigan Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£1,209</p></td></tr><tr><td><p>Wolverhampton City Council</p></td><td><p>-</p></td><td><p>-</p></td><td><p>-</p></td><td><p>£992</p></td></tr><tr><td><p>Wyre Council</p></td><td><p>-</p></td><td><p>£3,325</p></td><td><p>£469</p></td><td><p>£434</p></td></tr></tbody></table><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 21/03/2017 11:36:53 answering member 3996 label Biography information for Andrew Jones
tabling member	3933 label Biography information for Charlotte Leslie

690228

registered interest
date	17/02/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what information his Department holds on local authority payments to the DVLA.
tabling member constituency	Bristol North West
tabling member printed	Charlotte Leslie
uin	64008
answer	answer is ministerial correction date of answer 24/02/2017 answer text <p>Local authorities cover the administrative cost for dealing with requests for vehicle keeper and driver licensing information held by the Driver and Vehicle Licensing Agency (DVLA).</p><p> </p><p>In the financial year 2015-16, the DVLA received <del class="ministerial">£157,329</del> <ins class="ministerial">£166,704</ins> directly from local authorities. This includes <del class="ministerial">£4,316</del> <ins class="ministerial">£14,352</ins> for vehicle related requests, <del class="ministerial">£102,261</del> <ins class="ministerial">£101,600</ins> for driver related requests and £50,752 for the initial set up costs to enable local authorities to make driver licensing checks electronically.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 24/02/2017 11:52:01 question first ministerially corrected 22/03/2017 14:46:48 answering member 3996 label Biography information for Andrew Jones previous answer version 36818 answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones answering member 3996 label Biography information for Andrew Jones
tabling member	3933 label Biography information for Charlotte Leslie

652757

registered interest
date	06/12/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how much extra money his Department has made available for the establishment of the Market Surveillance Unit in the Driver and Vehicle Standards Agency.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	56398
answer	answer is ministerial correction date of answer 14/12/2016 answer text <p>The Department has allocated an additional £1m for the establishment and work of the new Market Surveillance Unit in this financial year. The Unit has been established and its initial testing programme is underway.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 14/12/2016 12:06:36 answering member 3996 label Biography information for Andrew Jones
tabling member	301 label Biography information for Richard Burden

652758

registered interest
date	06/12/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what discussions he has had with the DVLA on the recommendations of the report Driven to Despair, published by the Parliamentary and Health Service Ombudsman in October 2016.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	56413
answer	answer is ministerial correction date of answer 12/12/2016 answer text <p>The Department for Transport (DfT) and the Driver and Vehicle Licensing Agency (DVLA) accepted four of the six recommendations made by the Parliamentary and Health Services Ombudsman (PHSO).</p><p> </p><p>The DVLA has recruited more staff and medical advisers, which has led to significant improvements in the time taken to deal with medical licensing applications. The DVLA has also introduced a service which allows motorists to notify certain medical conditions online. This system will continue to be developed and improved over time.</p><p> </p><p>The DVLA has also significantly improved communications in this area. Letters to medical professionals and customers have been re-written to make them clearer and officials have worked closely with doctors and medical professionals to publish revised guidance.</p><p> </p><p>The Department did not accept the recommendation in relation to making separate arrangements so that others can seek financial redress. The Driver and Vehicle Licensing Agency already has in place a well established compensation scheme, which conforms to HM Treasury guidelines.</p><p> </p><p>The Department also did not accept the recommendation relating to medical standards for driving. These standards are largely based in law and are devised and agreed by medical experts from six medical advisory panels to inform decisions about the health standards required for safe driving.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 12/12/2016 15:18:30 answering member 3996 label Biography information for Andrew Jones
tabling member	301 label Biography information for Richard Burden

652760

registered interest
date	06/12/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what discussions his Department has had with the the Driver and Vehicle Licensing Agency on resolving the grievances raised in the eight complaints investigated by the Parliamentary and Health Service Ombudsman in October 2016.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	56387
answer	answer is ministerial correction date of answer 13/12/2016 answer text <p>The Driver and Vehicle Licensing Agency’s (DVLA) Chief Executive apologised to the eight customers affected and paid appropriate compensation before the report was published. There is one case for evidenced financial loss awaiting action from the Parliamentary and Health Service Ombudsman before a final settlement can be reached.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 13/12/2016 12:06:55 answering member 3996 label Biography information for Andrew Jones
tabling member	301 label Biography information for Richard Burden

390460

registered interest
date	15/07/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what mechanisms exist to allow vehicle owners to opt out of having their details sold to private sector organisations by the DVLA.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Margaret Ferrier
uin	7425
answer	answer is ministerial correction date of answer 20/07/2015 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) takes the protection and security of its data very seriously. A comprehensive set of safeguards is in place to ensure data is disclosed only where it is lawful and fair to do so.</p><p> </p><p> </p><p> </p><p>Individuals may write to the DVLA to request that their personal information is not disclosed if it would cause unwarranted and substantial damage or distress. The DVLA does not operate a blanket opt-out process but considers each such request taking into account the individual’s particular circumstances.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 20/07/2015 13:40:13 answering member 3996 label Biography information for Andrew Jones
tabling member	4386 label Biography information for Margaret Ferrier

347022

registered interest
date	27/05/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to ensure that staff working at DVLA Swansea provide a good customer service since the closure of regional DVLA offices.
tabling member constituency	East Yorkshire
tabling member printed	Sir Greg Knight
uin	236
answer	answer is ministerial correction date of answer 04/06/2015 answer text <p>The Drive and Vehicle Licensing Agency (DVLA) is meeting all of its customer service measures for transactions that were previously carried out in its network of local offices.</p><p> </p><p>Earlier this year, the DVLA launched two new digital services, which allow customers to retain and assign personalised registration numbers in real time, removing the requirement to return paperwork to the DVLA. These were two of the most commonly used services by customers of the local offices. These services are proving extremely popular with over a third of transactions already being carried out digitally.</p><p> </p><p>Overall customer satisfaction for all DVLA services is currently 93.12%.</p><p> </p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 04/06/2015 12:30:58 answering member 3996 label Biography information for Andrew Jones
tabling member	1200 label Biography information for Sir Greg Knight

347023

registered interest
date	27/05/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, for what reasons staff working at DVLA Swansea use a telephone answering system which gives a message and then cuts members of the public off without allowing them to leave a message or wait for their call to be answered; and if he will make a statement.
tabling member constituency	East Yorkshire
tabling member printed	Sir Greg Knight
uin	237
answer	answer is ministerial correction date of answer 04/06/2015 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) answers 1.8 million calls every month through both its Interactive Voice Recognition system and advisors, 95% of these within five minutes.</p><p> </p><p>At busy times, customers are placed in a queue to speak to an advisor. If demand is very high customers may receive a message indicating that all lines are busy. Calls are then terminated so customers are not charged unnecessarily. In the 2014/15 financial year in 2014/14, 4% of calls resulted in the busy message.</p><p> </p><p>Utilising existing lines or increasing the number of lines to allow customers to leave messages would require resource to be diverted from answering live calls in order to respond to those who left a message. DVLA information is available online and customers can also contact the DVLA via GOV.UK and email.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 04/06/2015 12:36:02 answering member 3996 label Biography information for Andrew Jones
tabling member	1200 label Biography information for Sir Greg Knight