| answer text |
<p>It is important we have a vibrant, dynamic competitive energy market where energy
companies work hard to attract customers though customer service as well as price.
There are now 31 independent suppliers in the domestic retail energy market, up from
7 in 2010. Switching from a standard tariff to the best fixed, direct debit deal on
the market, many people could save around £200 – and some could save more. During
2015, 3.8 million domestic customers switched electricity supplier and 2.8 million
customers switched gas supplier.</p><p> </p><p>The Competition and Markets Authority
are nearing the end of their enquiry into the energy markets. We are determined to
do whatever it takes to ensure markets work well for consumers.</p><p> </p><p>In the
meantime, the Department will be working with Ofgem, the Ombudsman Service and Citizens
Advice to make sure that the consumer complaints services are working for consumers
and identifying systemic industry wide problems to improve customer service.</p>
|
|
