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tabling member printed	Dan Jarvis
max date	2018-07-12
answer › answering member printed	Alok Sharma
question text	To ask the Secretary of State for Work and Pensions%2C what steps her Department is taking to ensure that the universal credit helpline is properly resourced to cater for the volume of calls it is receiving.

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

824656

registered interest

date

17/01/2018

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Universal Credit: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that the universal credit helpline is properly resourced to cater for the volume of calls it is receiving.

tabling member constituency

Barnsley Central

tabling member printed

Dan Jarvis

uin

123457

answer

is ministerial correction

date of answer

22/01/2018

answer text

The Department for Work and Pensions operates a virtual telephony platform which enables it to manage fluctuating call demands by increasing or decreasing the number of agents it uses to handle calls. Every week the Department matches the required capacity and resources to its telephony forecast to ensure it meets demand and delivers a good service across all channels. This capacity is set up to scale up in line with new claims as the service expands further this year.

answering member constituency

Reading West

answering member printed

Alok Sharma

question first answered

22/01/2018 16:38:59

answering member

4014

label	Biography information for Sir Alok Sharma

tabling member

4243

label	Biography information for Dan Jarvis