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1062050

registered interest
date	15/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the overall satisfaction rate is among claimants for universal credit (a) full service and (b) live service.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	221994
answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>I refer the hon. Member to my answer to the Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2019-02-13/220801/" target="_blank">220801</a>.</p><p> </p><p>We no longer differentiate between live and full service as the number of live service cases is reducing rapidly, and because both services operate within the same policy framework.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:18:22 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1062113

registered interest
date	15/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Slough
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many habitual residency tests have been carried out for universal credit claimants at the Slough Job Centre in each month since April 2018.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	222064
answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The information requested is not readily available and to provide it would incur a disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:41:35 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1062114

registered interest
date	15/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, for what reason her Department requires owners of limited companies to provide company financial accounts when applying for universal credit; and if she will review that policy.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	222036
answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The Department does not require owners of limited companies to provide company financial accounts when applying for Universal Credit. Self-employed earnings are reported on a simplified 'cash accounting' basis, which asks for the total income from receipts into the business and details of payments out of the business under defined categories during the assessment period. The requirements were designed to be as simple as possible in order for self-employed claimants to easily report their earnings.</p><p> </p><p>The Department has therefore not made an assessment.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 222037 question first answered 20/02/2019 17:36:18 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4440 label Biography information for Marion Fellows

1062115

registered interest
date	15/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the practicality of requiring the owners of limited companies to provide company financial accounts when applying for universal credit.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	222037
answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The Department does not require owners of limited companies to provide company financial accounts when applying for Universal Credit. Self-employed earnings are reported on a simplified 'cash accounting' basis, which asks for the total income from receipts into the business and details of payments out of the business under defined categories during the assessment period. The requirements were designed to be as simple as possible in order for self-employed claimants to easily report their earnings.</p><p> </p><p>The Department has therefore not made an assessment.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 222036 question first answered 20/02/2019 17:36:18 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4440 label Biography information for Marion Fellows

1061195

registered interest
date	14/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Computers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the total number of computers available for public use in Jobcentres in England was in each year since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	221632
answer	answer is ministerial correction date of answer 19/02/2019 answer text <p>The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:</p><p /><p>Reliable data for the period 2010-2013 is not held.</p><p> </p><p>In 2014 national roll-out of customer devices* was completed by June 2014, with a total in England of 6761.</p><p> </p><p>Between 2015 and 2018 these devices were maintained in England at 6761.</p><p> </p><p>In 2019 the number of customer devices in jobcentres in England has reduced to 6409 due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.</p><p> </p><p>Notes:</p><p> </p><p>* A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.</p><p> </p><p>These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/02/2019 18:10:01 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1400 label Biography information for Kevin Brennan

1061197

registered interest
date	14/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Computers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many computers have been available for public use in Jobcenters in each region of England in each year since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	221633
answer	answer is ministerial correction date of answer 19/02/2019 answer text <p>The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:</p><p> </p><p>Reliable data for the period 2010-2013 is not held.</p><p> </p><p>For the period 2014-2019 the number of devices * is detailed in the table below:</p><p> </p><table><tbody><tr><td><p>Region</p></td><td><p>Years 2014-2018</p></td><td><p>Number of devices</p></td></tr><tr><td><p>Southern</p></td><td rowspan="5"><p> </p></td><td><p>1101</p></td></tr><tr><td><p>London &amp; Home Counties</p></td><td><p>1794</p></td></tr><tr><td><p>Central</p></td><td><p>1553</p></td></tr><tr><td><p>North West</p></td><td><p>1050</p></td></tr><tr><td><p>North East</p></td><td><p>1263</p></td></tr><tr><td><p>Region</p></td><td><p>Year: 2019</p></td><td><p>Number of devices</p></td></tr><tr><td><p>Southern</p></td><td rowspan="5"><p> </p></td><td><p>1044</p></td></tr><tr><td><p>London &amp; Home Counties</p></td><td><p>1723</p></td></tr><tr><td><p>Central</p></td><td><p>1462</p></td></tr><tr><td><p>North West</p></td><td><p>992</p></td></tr><tr><td><p>North East</p></td><td><p>1188</p></td></tr></tbody></table><p> </p><p>For 2019 the number of customer devices in jobcentres in England has reduced overall to 6409, due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.</p><p> </p><p>Notes:</p><p> </p><p><strong>* </strong>A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.</p><p> </p><p>These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/02/2019 18:27:55 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1400 label Biography information for Kevin Brennan

1060625

registered interest
date	13/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: West Midlands
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will list the (a) dates and (b) formats of representations her Department has received from the Mayor of the West Midlands on (i) the roll out of universal credit in the West Midlands or (ii) the policy design of universal credit.
tabling member constituency	Birmingham, Hodge Hill
tabling member printed	Liam Byrne
uin	220809
answer	answer is ministerial correction date of answer 18/02/2019 answer text <p>The Mayor of the West Midlands visited Coventry Jobcentre on 02 November 2018 and Wolverhampton Service Centre on 18 January 2019.</p><p>To list the date and format of all correspondence from the Mayor of the West Midlands on rollout and policy design, from across the Department, would only be possible at disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 18/02/2019 17:55:10 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1171 label Biography information for Liam Byrne

1060698

registered interest
date	13/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer of 13 February 2019 to Question 218202, if she will break the results of the survey down by universal credit claimants on (a) live service and (b) full service.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	220801
answer	answer is ministerial correction date of answer 18/02/2019 answer text <p>To break the results of the Claimant Service and Experience Survey 2017-2018 down to those who claimed under Universal Credit live service and those who claimed under full service systems would only be possible at disproportionate cost.</p><p><strong> </strong></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 18/02/2019 17:50:38 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1060864

registered interest
date	13/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, for how long consent is granted, when the criteria are met, to friends, family members or professionals to access information on a claimant's universal credit claim.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	220726
answer	answer is ministerial correction date of answer 18/02/2019 answer text <p>Explicit consent, which can be given by a claimant via their journal, over the phone, or in person when accompanied by their adviser, is not indefinite for representatives. Once explicit consent has been provided by a claimant, it will last until the specific request for information is resolved, or until the end of the Assessment Period after the one in which the consent was given. Alternatively, a claimant can withdraw their consent at any stage.</p><p>Explicit consent is time bound because the Department must ensure that it protects the comprehensive data belonging to our claimants effectively and that it ensures it is used only for the purposes intended.</p><p>The Department also has a well-established appointeeship arrangement system for claimants who are unable to manage their own affairs.</p><p>In our response to the Social Security Advisory Committee in November 2018 in respect of the managed Managed mMigration regulations, we have agreed to explore options for improving the process of explicit consent in collaboration with the committee.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 18/02/2019 16:40:46 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	163 label Biography information for Sir Stephen Timms

1060868

registered interest
date	13/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what support Job Centres give to universal credit applicants who do not complete their application.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	220727
answer	answer is ministerial correction date of answer 18/02/2019 answer text <p>Most people claiming Universal Credit will be able to access and navigate the internet, to make and maintain their Universal Credit account. Our published Universal Credit Claimant Survey found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be straightforward.</p><p> </p><p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants. Where a claimant requires assistance to complete the initial application process support is available via the Universal Credit helpline, face to face in the Jobcentre or in exceptional circumstances through a Home visit.</p><p> </p><p>Service delivery teams within jobcentres provide a professional and supportive environment for our customers, providing digital coaching, helping claimants set up and maintain their Universal Credit claims.</p><p> </p><p>If a claimant needs more intensive or specific support to make their claim, face-to-face and other help is available through our current Universal Support Assisted Digital Service offer, which provides bespoke help, support and skills for claimants to make and maintain their digital account online. Since 2017, Universal Support has been delivered by individual local authorities, funded by grants from DWP.</p><p> </p><p>From 1 April 2019 Citizens Advice (England and Wales) and Citizens Advice Scotland will deliver a new “Help to Claim” service to support vulnerable claimants through the process of making a claim to Universal Credit.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 220728 question first answered 18/02/2019 18:02:28 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	163 label Biography information for Sir Stephen Timms