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<p>The recently published Claimant Survey shows claimants are largely very positive
about key aspects of the digital service, such as the journal. Overall, eight in ten
(79 per cent) claimants said they found the journal easy to use, while three quarters
(75 per cent) said it was a useful way to keep a record of their progress. A similar
proportion (74 per cent) said the journal was a useful way to communicate with their
work coach, while 68 per cent said they use it to keep evidence of their job seeking
or work preparation activity.</p><p> </p><p>As part of our test and learn approach
to Universal Credit, we update and improve the full service every two weeks, for example,
a recent update gave claimants the ability to apply for an advance through their online
account. These updates can include changes to the journal, adding functionality and
improving ease of use.</p><p> </p>
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