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<p>The table below provides information on why the specified claimants were not repaying
their debts.</p><p> </p><table><tbody><tr><td><p>Zero balance**</p></td><td><p>92,776</p></td></tr><tr><td><p>Business
as usual/head of work (Includes future instalment confirmation)</p></td><td><p>48,196</p></td></tr><tr><td><p>Awaiting
Financial Reconciliation</p></td><td><p>12,452</p></td></tr><tr><td><p>In progress
– Awaiting further information (e.g. customer correspondence/contact)</p></td><td><p>4,214</p></td></tr><tr><td><p>Managed
by external contractor (Debt collection agency)</p></td><td><p>618</p></td></tr><tr><td><p>Awaiting
appeal outcome</p></td><td><p>534</p></td></tr><tr><td><p>Waiting for customer to
call back</p></td><td><p>306</p></td></tr><tr><td><p>Other</p></td><td><p>477</p></td></tr></tbody></table><p>
</p><p><em>*The data provided in this response has been sourced from internal management
information and was not intended for public release. It should therefore not be compared
to any other, similar data subsequently released by the Department.</em></p><p> </p><p><em>**
The zero balance category is made up of debts that have been fully repaid, but are
yet to be removed from the Debt Manager system. It is important to note that no further
recovery action will be taken in these cases</em></p>
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