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<p>While DWP does not administer appeals, this is the responsibility of HM Courts
and Tribunals Service (HMCTS), DWP is initially responsible for ensuring all requests
for an appeal are considered. For example, having the original decision reconsidered
by a different Decision Maker (a Mandatory Reconsideration). Should the claimant subsequently
appeal, on receipt of that appeal from HMCTS, DWP are responsible for checking the
decision is correct in law, and considering any further information and evidence provided
with the appeal. If the decision remains correct, and cannot be revised after considering
any further information provided, DWP prepare an appeal response for HMCTS.</p><p>
</p><p>DWP works closely with HMCTS to review the outcome of appeal hearings and whether
any internal improvements are necessary. Combined with Universal Credit Full Service
internal assurance activities, this supports ongoing improvements with feedback provided
to colleagues responsible for the end-to-end customer journey.</p>
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