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156594

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent conversation he has had with Ofcom on the introduction of a gaining provider-led switching system in the mobile sector.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	215197
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>DCMS officials have frequent contact with Ofcom to take forward this work. I want the switching process to be as easy and straightforward as possible for consumers and I recognise that switching processes work better for consumers when only one call needs to be made for the switch to happen, to the gaining provider. Working with Ofcom, we will do everything we can to move towards a system of gaining-provider led switching across the board.</p><p>In July, Ofcom published a call for inputs (which closed in September) on switching providers of broadband, pay-TV, mobile voice and data services and bundled services, in order to gauge the impact of these processes on consumers’ experience and on competition. Ofcom is conducting further research and holding discussions with industry and consumer organisations. It will publish a document setting out its findings in the first half of 2015.</p><p>We set out our thinking on GPL switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that GPL switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015. Since then, Ofcom has been assessing the consumer experience of switching mobile services, pay-TV and bundles of electronic communications services and will report in the first half of 2015, as I describe above.</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 215198 215247 question first answered 26/11/2014 16:54:31 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4122 label Biography information for Alex Cunningham

156595

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent assessment he has made of the potential effect on consumers of the implementation of a gaining provider-led switching system in the mobile sector.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	215198
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>DCMS officials have frequent contact with Ofcom to take forward this work. I want the switching process to be as easy and straightforward as possible for consumers and I recognise that switching processes work better for consumers when only one call needs to be made for the switch to happen, to the gaining provider. Working with Ofcom, we will do everything we can to move towards a system of gaining-provider led switching across the board.</p><p>In July, Ofcom published a call for inputs (which closed in September) on switching providers of broadband, pay-TV, mobile voice and data services and bundled services, in order to gauge the impact of these processes on consumers’ experience and on competition. Ofcom is conducting further research and holding discussions with industry and consumer organisations. It will publish a document setting out its findings in the first half of 2015.</p><p>We set out our thinking on GPL switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that GPL switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015. Since then, Ofcom has been assessing the consumer experience of switching mobile services, pay-TV and bundles of electronic communications services and will report in the first half of 2015, as I describe above.</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 215197 215247 question first answered 26/11/2014 16:54:32 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4122 label Biography information for Alex Cunningham

156596

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what steps his Department has taken to support the introduction of gaining provider-led switching systems since the publication of his Department's report, Connectivity, Content and Consumers in July 2013.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	215247
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>DCMS officials have frequent contact with Ofcom to take forward this work. I want the switching process to be as easy and straightforward as possible for consumers and I recognise that switching processes work better for consumers when only one call needs to be made for the switch to happen, to the gaining provider. Working with Ofcom, we will do everything we can to move towards a system of gaining-provider led switching across the board.</p><p>In July, Ofcom published a call for inputs (which closed in September) on switching providers of broadband, pay-TV, mobile voice and data services and bundled services, in order to gauge the impact of these processes on consumers’ experience and on competition. Ofcom is conducting further research and holding discussions with industry and consumer organisations. It will publish a document setting out its findings in the first half of 2015.</p><p>We set out our thinking on GPL switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that GPL switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015. Since then, Ofcom has been assessing the consumer experience of switching mobile services, pay-TV and bundles of electronic communications services and will report in the first half of 2015, as I describe above.</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 215197 215198 question first answered 26/11/2014 16:54:32 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4122 label Biography information for Alex Cunningham

156620

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what access arrangements are in place for broadband subscribers to make complaints via Openreach about poor quality of service.
tabling member constituency	Hornchurch and Upminster
tabling member printed	Dame Angela Watkinson
uin	215154
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>Complaints about poor service should be directed to the communications provider who supplies the broadband service and that customers have a contractual relationship with. Openreach is not a customer-facing organisation; it was created to offer all communications providers providing retail broadband and telephone services equality of access to BT's network.</p><p>Openreach is accountable to communications providers to meet its responsibilities to manage the local access network infrastructure that connects customers to their local telephone exchange. Communications providers have a duty of care to manage consumer complaints and ensure that Openreach provides a high quality service.</p><p>Customers who are dissatisfied with the handling of their complaint by communications providers have the option of an alternative dispute resolution (ADR) scheme. An ADR Scheme is an independent system of redress for customers who feel they have been poorly or unreasonably dealt with by a communications service provider. Ofcom, the independent telecommunications regulator, requires all communications providers to be a member of such a scheme.</p><p>Since 1 July Ofcom has applied new rules to bring about faster line repairs and installations for telephone and broadband customers. As a minimum Openreach must, over the course of a given year:</p><p>• Complete 80% of fault repairs within one to two working days of being notified, irrespective of factors such as severe weather conditions.</p><p>• Provide an appointment for 80% of new line installations within 12 working days of being notified, irrespective of factors such as severe weather conditions.</p><p>• Ensure it adheres to these new standards across the country.</p><p>• Provide data on repairs and installations that are not completed within this timeframe. This information will allow Ofcom to monitor Openreach’s performance closely and intervene further if required, as this includes the ability to impose fines if necessary.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 26/11/2014 16:56:16 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	1462 label Biography information for Dame Angela Watkinson

156665

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: Hertfordshire
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what assessment he has made of the adequacy of the speed of delivery of superfast broadband to rural areas in East Hertfordshire.
tabling member constituency	North East Hertfordshire
tabling member printed	Sir Oliver Heald
uin	215209
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>The Buckinghamshire and Hertfordshire superfast broadband project has already enabled 14,140 premises to receive fibre broadband and is on track to deliver 91.1% superfast coverage by March 2016. A further £6.63m has been allocated for Phase 2 of the project to extend superfast coverage to up to 96.6% of premises in Buckinghamshire and Hertfordshire by December 2017.</p><p> </p><p> </p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 24/11/2014 13:18:42 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	69 label Biography information for Sir Oliver Heald

156715

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Arts: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, how much Arts Council England funding was awarded to organisations in (a) the London Borough of Havering, (b) Essex, (c) London and (d) the East of England in each of the last three years.
tabling member constituency	Romford
tabling member printed	Andrew Rosindell
uin	215160
answer	answer is ministerial correction date of answer 01/12/2014 answer text <p>Arts Council England has invested the following in the last three years:</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>GIA</p></td><td><p>LOT</p></td><td><p>Total</p></td></tr><tr><td><p>2011/12</p></td><td><p>275,436</p></td><td><p>27,530</p></td><td><p>302,966</p></td></tr><tr><td><p>2012/13</p></td><td><p>490,741</p></td><td><p>35,685</p></td><td><p>526,426</p></td></tr><tr><td><p>2013/14</p></td><td><p>553,573</p></td><td><p>32,420</p></td><td><p>585,993</p></td></tr><tr><td><p>Total</p></td><td><p>1,319,750</p></td><td><p>95,635</p></td><td><p>1,415,385</p></td></tr></tbody></table><p> </p><p>Arts Council England funding supports a number of arts organisations in Romford such as the Young Droots Theatre, a deaf led theatre company, that was established in April 2007 to work with Deaf and mainstream groups throughout the UK (which received £38,647 between 2011/12-2014/15), London Borough of Havering (Havering Music School MEH), a specialist music service for the London Borough of Havering which provides instrumental lessons at Saturday and Weekday Music Centres for children of any age or standard (which received £777,977 between 2011/12-2014/15) and BiggaFish, a not-for-profit events organisation which provides a performance platform for young creatives and training in events and marketing management for 14 to 21 year olds (which received £716,796 between 2011/12-2014/15).</p><table><tbody><tr><td><p>Essex</p></td><td> </td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td><td> </td></tr><tr><td><p>Year</p></td><td><p>GIA</p></td><td><p>LOT</p></td><td><p>Total</p></td></tr><tr><td><p>2011/12</p></td><td><p>1,655,359</p></td><td><p>655,676</p></td><td><p>2,311,035</p></td></tr><tr><td><p>2012/13</p></td><td><p>3,434,354</p></td><td><p>787,703</p></td><td><p>4,222,057</p></td></tr><tr><td><p>2013/14</p></td><td><p>3,767,607</p></td><td><p>1,389,390</p></td><td><p>5,156,997</p></td></tr><tr><td><p>Total</p></td><td><p>8,857,320</p></td><td><p>2,832,769</p></td><td><p>11,690,089</p></td></tr><tr><td> </td><td> </td><td> </td><td> </td></tr><tr><td colspan="2"><p>East of England</p></td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td><td> </td></tr><tr><td><p>Year</p></td><td><p>GIA</p></td><td><p>LOT</p></td><td><p>Total</p></td></tr><tr><td><p>2011/12</p></td><td><p>11,439,189</p></td><td><p>7,411,153</p></td><td><p>18,850,342</p></td></tr><tr><td><p>2012/13</p></td><td><p>23,425,677</p></td><td><p>29,953,504</p></td><td><p>53,379,181</p></td></tr><tr><td><p>2013/14</p></td><td><p>23,579,046</p></td><td><p>8,085,615</p></td><td><p>31,664,661</p></td></tr><tr><td><p>Total</p></td><td><p>58,443,912</p></td><td><p>45,450,272</p></td><td><p>103,894,184</p></td></tr><tr><td> </td><td> </td><td> </td><td> </td></tr><tr><td><p>London</p></td><td> </td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td><td> </td></tr><tr><td><p>Year</p></td><td><p>GIA</p></td><td><p>LOT</p></td><td><p>Total</p></td></tr><tr><td><p>2011/12</p></td><td><p>180,900,363</p></td><td><p>54,134,617</p></td><td><p>235,034,980</p></td></tr><tr><td><p>2012/13</p></td><td><p>187,938,136</p></td><td><p>140,028,956</p></td><td><p>327,967,092</p></td></tr><tr><td><p>2013/14</p></td><td><p>184,716,242</p></td><td><p>46,608,764</p></td><td><p>231,325,006</p></td></tr><tr><td><p>Total</p></td><td><p>553,554,741</p></td><td><p>240,772,337</p></td><td><p>794,327,078</p></td></tr><tr><td><p> </p></td><td> </td><td> </td><td> </td></tr></tbody></table><p>The data is based on the resident postcode of the grant recipient. We will place data in the house library showing the total investment from Arts Council England in these areas (rather than just to organisations).</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 01/12/2014 15:15:37 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	1447 label Biography information for Andrew Rosindell

156717

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Music
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what estimate he has made of the contribution to the UK economy of the UK music industry in each of the last 10 years.
tabling member constituency	Romford
tabling member printed	Andrew Rosindell
uin	215159
answer	answer is ministerial correction date of answer 27/11/2014 answer text <p>Figures published by the Department for Culture, Media and Sport as part of the Creative Industries Economic Estimates showed the Gross Value Added (GVA) of music, performing and visual arts in the UK between 2008 and 2012 (see Table 1). Due to the internationally agreed classifications on which Official Statistics depend, it is not possible to disaggregate music from the performing and visual arts further, or to produce estimates over a longer time period. DCMS will work with industry partners and the ONS in the next international revision of the SIC and SOC codes to see if music can be further disaggregated from other industry and occupational codes.</p><p> </p><p><strong>Table 1 - Gross Value Added of music, performing and visual arts between 2008 and 2012</strong></p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td colspan="9"><p><strong>GVA (£ m)</strong></p></td></tr><tr><td><p><strong>Creative Industries Group</strong></p></td><td><p><strong>2008</strong></p></td><td> </td><td><p><strong>2009</strong></p></td><td> </td><td><p><strong>2010</strong></p></td><td> </td><td><p><strong>2011</strong></p></td><td> </td><td><p><strong>2012</strong></p></td></tr><tr><td><p>Music, performing and visual arts</p></td><td><p>£3,740m</p></td><td><p> </p></td><td><p> </p><p>£3,779m</p></td><td><p> </p></td><td><p> </p><p>£3,434m</p></td><td><p> </p></td><td><p> </p><p>£4,039m</p></td><td><p> </p></td><td><p> </p><p>£4,574m</p></td></tr></tbody></table><p> </p><p> </p><p>The trade association UK Music estimates in its annual economic study, <em>‘Measuring Music’</em>, that the UK music industry’s contribution to the British economy in 2013 was: GVA of £3.8bn, with GVA up 9% year-on-year (£3.5bn in 2012).</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 27/11/2014 15:12:02 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	1447 label Biography information for Andrew Rosindell

156791

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Arts: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent estimate he has made of the amount of arts funding per head spent in (a) London and (b) the North-West; and what discussions he has had with arts organisations on ensuring balance in spending between those regions.
tabling member constituency	Warrington North
tabling member printed	Helen Jones
uin	215237
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>The amount of funding per head from Arts Council England for 2013/14 was £28.17 for London and £10.11 per head in the North West. The figure for London includes the London-based national arts organisations. ACE are working with organisations within the North West area to increase the number of applications for funding in the future.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 24/11/2014 15:28:38 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	432 label Biography information for Helen Jones