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<p>The contracts awarded for the delivery of Personal Independence Payment (PIP) do
not include targets in relation to the performance of individual assessors. The Department
has a set of service level agreements setting out the expectations for overall service
delivery, which is measured at Provider level rather than by assessor. These include
the quality of assessment reports, number of days to provide advice to the Department
and evidence of claimant satisfaction. Where assessors fall below the required standards
and do not improve, processes are in place to revoke their approval to carry out assessments.</p>
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