| answer text |
<p>There has never been a Mandatory Reconsideration target for upholding original
decisions.</p><p>The 80 per cent figure, which was used in the answer to a recent
Freedom of Information request, was an internal measurement only used to indicate
areas where the quality of initial decisions may not be meeting our expected high
standards, therefore enabling us to investigate and address if required.</p><p> </p><p>Mandatory
Reconsideration is a critical element our process and it is essential that claimants
have confidence in it. Given the anxiety and confusion the 80 per cent figure has
caused, we will therefore be using different ways of assuring quality going forwards.</p>
|
 |
