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<p>We have no plans to remove ticket machines from stations.</p><p> </p><p>Passengers
should have access to a ticketing system which is user-friendly, where help and advice
from a trained representative is available and is accessible to all.</p><p> </p><p>While
no final decision has been taken on ticket offices, station staff will still provide
face-to-face services on the railways, which can be crucial for those who need additional
support. This includes those who cannot or do not want to use contactless or mobile
tickets and instead wish to purchase a ticket at the station.</p><p> </p><p> </p>
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