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1228846

registered interest
date	28/08/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	UK Visas and Immigration: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether there is a target proportion of free appointments provided at UKVCAS centres.
tabling member constituency	Manchester, Gorton
tabling member printed	Afzal Khan
uin	82350
answer	answer is ministerial correction date of answer 08/09/2020 answer text <p>Sopra Steria Ltd (SSL) are our commercial partner who run the UK Visa and Citizenship Application Service (UKVCAS) on behalf of UKVI. SSL monitor UKVCAS performance against set key performance indicators (KPIs) within the contract with the Home Office maintaining oversight to ensure Sopra Steria Ltd adhere to contractual requirements.</p><p>A KPI to measure the number of free appointments in the UKVCAS booking system for core sites was agreed on the 31st March 2020 with the service provider, SSL. The updated Schedule 7 Performance Levels containing the detail of the KPI will be added to contracts finder by the 14th September.</p><p>Information on the number of free appointments which were offered and booked between 29 June and 20 July is not held centrally and would take a disproportionate amount of time to secure<em>.</em></p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 82351 82353 question first answered 08/09/2020 16:18:25 answering member 4451 label Biography information for Kevin Foster
tabling member	4671 label Biography information for Afzal Khan

1228847

registered interest
date	28/08/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	UK Visas and Immigration: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking to monitor the level of free appointments provided at UKVCAS centres.
tabling member constituency	Manchester, Gorton
tabling member printed	Afzal Khan
uin	82351
answer	answer is ministerial correction date of answer 08/09/2020 answer text <p>Sopra Steria Ltd (SSL) are our commercial partner who run the UK Visa and Citizenship Application Service (UKVCAS) on behalf of UKVI. SSL monitor UKVCAS performance against set key performance indicators (KPIs) within the contract with the Home Office maintaining oversight to ensure Sopra Steria Ltd adhere to contractual requirements.</p><p>A KPI to measure the number of free appointments in the UKVCAS booking system for core sites was agreed on the 31st March 2020 with the service provider, SSL. The updated Schedule 7 Performance Levels containing the detail of the KPI will be added to contracts finder by the 14th September.</p><p>Information on the number of free appointments which were offered and booked between 29 June and 20 July is not held centrally and would take a disproportionate amount of time to secure<em>.</em></p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 82350 82353 question first answered 08/09/2020 16:18:25 answering member 4451 label Biography information for Kevin Foster
tabling member	4671 label Biography information for Afzal Khan