Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered question first ministerially corrected answering member label previous answer version answering member constituency answering member constituency answering member printed answering member printed answering member label answering member label
tabling member	label

Search

1465342

registered interest
date	24/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment her Department has made of the current delays within HM Passport Office.
tabling member constituency	Southport
tabling member printed	Damien Moore
uin	8154
answer	answer is ministerial correction date of answer 31/05/2022 answer text <p>Ahead of unrestricted international travel returning, HM Passport Office prepared extensively to serve an unprecedented number of customers, with 9.5 million British passport applications forecasted throughout 2022.</p><p>These preparations, which include the recruitment of 650 additional staff since April 2021 and with plans in place to recruit a further 550 by this summer, have ensured passport applications can be processed in higher numbers than ever before. This was demonstrated in March and April 2022 when HM Passport Office achieved a record monthly high by completing the processing of nearly two million applications.</p><p>Ministers continue to meet regularly with officials to monitor performance, and to explore further options that will help to ensur people receive their passports in good time.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 31/05/2022 14:18:41 answering member 4451 label Biography information for Kevin Foster
tabling member	4669 label Biography information for Damien Moore

1463688

registered interest
date	17/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what metrics are currently being used by HM Passport Office as key performance indicators; and how did that Office perform against those metrics in the most recent reporting period for which data is available.
tabling member constituency	Blaenau Gwent
tabling member printed	Nick Smith
uin	3553
answer	answer is ministerial correction date of answer 24/05/2022 answer text <p>Since April 2021, HM Passport Office has been advising people to allow up to 10 weeks when applying for their passport from the UK. Overseas application processing times will vary.</p><p>Less than 1.4% of the passports for UK applications printed during the week ending 8 May had been in the system for longer than 10 weeks.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 24/05/2022 09:18:15 answering member 4451 label Biography information for Kevin Foster previous answer version 2254 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
tabling member	3928 label Biography information for Nick Smith

1463247

registered interest
date	16/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the customer satisfaction rating was at HM Passport Office for the latest period for which that rating was measured.
tabling member constituency	Blaenau Gwent
tabling member printed	Nick Smith
uin	2449
answer	answer is ministerial correction date of answer 23/05/2022 answer text <p>Her Majesty’s Passport Office’s customer satisfaction score is measured as the percentage of all customers who have rated the service as a 9 or 10 for their overall experience. In April 2022, this was 63%.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 23/05/2022 10:32:05 answering member 4451 label Biography information for Kevin Foster previous answer version 1470 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
tabling member	3928 label Biography information for Nick Smith

1461895

registered interest
date	11/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to tackle the backlog of applications in HM Passport Office.
tabling member constituency	Windsor
tabling member printed	Adam Afriyie
uin	684
answer	answer is ministerial correction date of answer 23/05/2022 answer text <p>Ahead of unrestricted international travel returning, HM Passport Office prepared extensively to serve an unprecedented number of customers, with 9.5 million British passport applications forecasted throughout 2022.</p><p>These preparations have ensured that passport applications can be processed in higher numbers than ever before. This was demonstrated in March and April 2022 when HM Passport Office achieved record outputs by completing the processing of two million applications.</p><p>Ministers continue to meet regularly with officials to monitor performance, and to explore further options which will help to ensure people receive their passports in good time</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 23/05/2022 10:23:41 answering member 4451 label Biography information for Kevin Foster previous answer version 1736 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
tabling member	1586 label Biography information for Adam Afriyie

1461939

registered interest
date	11/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what comparative assessment she has made of the efficiency of each HM Passport Office branch for processing passport applications and renewals; and what steps her Department is taking to improve efficiency in branches that are comparatively less efficient.
tabling member constituency	Falkirk
tabling member printed	John McNally
uin	821
answer	answer is ministerial correction date of answer 19/05/2022 answer text <p>Due to differences in some of the work undertaken at individual passport offices, such as more complex international work, productivity will vary at a local level. However, Her Majesty’s Passport Office has a range of tried and tested arrangements in place to monitor performance at local and national level, which helps to ensure that there is no disparity in the handling of like-for-like cases across each site.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 19/05/2022 16:33:44 answering member 4451 label Biography information for Kevin Foster
tabling member	4424 label Biography information for John McNally

1461999

registered interest
date	11/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to improve turnaround time and service at HM Passport Office.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	586
answer	answer is ministerial correction date of answer 16/05/2022 answer text <p>Ahead of unrestricted international travel returning, HM Passport Office prepared extensively to serve an unprecedented number of customers, with 9.5 million British passport applications forecasted throughout 2022.</p><p>These preparations have ensured passport applications can be processed in higher numbers than ever before. This was demonstrated in March 2022 when HM Passport Office achieved a record monthly high by completing the processing of over one million applications, and 98.6% of applications completed within the 10 week standard timeframe according to most recent stats.</p><p>Ministers continue to meet regularly with officials to monitor performance, and to explore further options which will help to ensure people receive their passports in good time.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 16/05/2022 15:31:48 answering member 4451 label Biography information for Kevin Foster
tabling member	298 label Biography information for Steve McCabe

1462092

registered interest
date	11/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what discussions she has had with HM Passport Office on solutions to the current backlog of applications.
tabling member constituency	City of Durham
tabling member printed	Mary Kelly Foy
uin	959
answer	answer is ministerial correction date of answer 18/05/2022 answer text <p>Ahead of unrestricted international travel returning, HM Passport Office prepared extensively to serve an unprecedented number of customers, with 9.5 million British passport applications forecasted throughout 2022.</p><p>These preparations have ensured that passport applications can be processed in higher numbers than ever before.<ins class="ministerial"> Across March and April 2022, HM Passport Office completed the processing of nearly two million applications.</ins></p><p>Ministers continue to meet regularly with officials to monitor performance, and to explore further options that will help to ensure that people receive their passports in good time.</p> answering member constituency Torbay answering member printed Kevin Foster previous answer version 449 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster 881 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster question first answered 18/05/2022 11:27:02 question first ministerially corrected 18/05/2022 12:24:25 answering member 4451 label Biography information for Kevin Foster
tabling member	4753 label Biography information for Mary Kelly Foy

1462147

registered interest
date	11/05/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether the passport renewal application submitted on 21 March 2022 PEX 384 617 3794 will be processed and returned to the applicant in time to enable them to travel on 20 May 2022.
tabling member constituency	Christchurch
tabling member printed	Sir Christopher Chope
uin	584
answer	answer is ministerial correction date of answer 18/05/2022 answer text <p>It is not Her Majesty’s Passport Office (HM Passport Office) practice to discuss individual cases in the public domain.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 18/05/2022 15:35:56 answering member 4451 label Biography information for Kevin Foster previous answer version 454 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
tabling member	242 label Biography information for Sir Christopher Chope