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<p>Sopra Steria Ltd (SSL) are our commercial partner who run the UK Visa and Citizenship
Application Service (UKVCAS) on behalf of UKVI. SSL monitor UKVCAS performance against
set key performance indicators (KPIs) within the contract with the Home Office maintaining
oversight to ensure Sopra Steria Ltd adhere to contractual requirements.</p><p>A KPI
to measure the number of free appointments in the UKVCAS booking system for core sites
was agreed on the 31st March 2020 with the service provider, SSL. The updated Schedule
7 Performance Levels containing the detail of the KPI will be added to contracts finder
by the 14th September.</p><p>Information on the number of free appointments which
were offered and booked between 29 June and 20 July is not held centrally and would
take a disproportionate amount of time to secure<em>.</em></p>
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