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<p>Performance has been impacted by a very significant increase in the volume of correspondence
received, including the unprecedented amount of correspondence about the situation
in Afghanistan and more recently in Ukraine.</p><p>The Department recognises it has
not been able to meet service standard in some cases, but has implemented an action
plan to clear backlogs and drive-up performance.</p><p>Data about intake and performance
in answering Hon. Members correspondence are published quarterly with the latest Quarter
available at: <a href="https://www.gov.uk/government/publications/customer-service-operations-data-q4-2021"
target="_blank">Customer service operations data: Q4 2021 - GOV.UK (www.gov.uk)</a></p>
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