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<p>New services introduced to the water market include, but are not limited to:</p><p>
</p><ul><li><p>consolidated billing;</p></li><li><p>billing and metering services;</p></li><li><p>enhanced
customer services;</p></li><li><p>multi-utility offerings;</p></li><li><p>water efficiency
services; and</p></li><li><p>other consultancy services.</p></li></ul><p> </p><p>Innovations
introduced include the emerging new business model of ‘self-supply’, where five business
customers have become self-supply retailers, meaning they procure water services directly
from wholesalers and provide their own retail services. Benefits for these customers
include financial savings, better oversight of their own usage, and influence over
industry developments through participation in market governance.</p><p> </p><p>Ofwat’s
report on the first year of the market, Open for business, contains further detail:
<a href="https://www.ofwat.gov.uk/wp-content/uploads/2018/07/State-of-the-market-report-2017-18-FINAL.pdf"
target="_blank">https://www.ofwat.gov.uk/wp-content/uploads/2018/07/State-of-the-market-report-2017-18-FINAL.pdf</a>.</p>
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