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<p>The figures provided below are as of 7 September, except where otherwise specified.</p><p>
</p><p>A total of 218 appeals about the mis-selling of Green Deal Plans by the company
Home Energy & Lifestyle Management Ltd (HELMS) have been referred to my Rt. Hon.
Friend the Secretary of State. At the end of June 2020 (the latest date for which
this data is available), the total value of loans, including interest and fees, that
are the subject of the appeals was £1,700,338<strong>.</strong></p><p> </p><p>The
Green Deal Framework Regulations require that, before imposing any sanction, the Secretary
of State gives notice to affected parties of his intention to impose a sanction (an
initial notice, referred to as an Intention Notice) and provides them with an opportunity
to make representations before it is made final.</p><p> </p><p>Complainants are not
required to indicate acceptance or otherwise in response to Intention Notices or final
Sanction Notices. Affected parties, including complainants, may make representations
in response to Intention Notices and can appeal final decisions (set out in final
Sanction Notices) to the General Regulatory Chamber of the First–tier Tribunal.</p><p>
</p><p>One hundred and twenty-one HELMS complainants have yet to receive an Intention
Notice. One hundred and seventy-four HELMS complainants have yet to receive a final
decision.</p><p><strong> </strong></p><p>Ninety-one Intention Notices in respect of
mis-selling by HELMS proposed a reduction in loan amount. Of these, complainants have
made representations in 37 cases. As complainants are not required to indicate acceptance
of a proposed reduction the Department does not hold such records.</p><p> </p><p>The
total value of proposed reductions set out in Intention Notices and final Sanction
Notices relating to mis-selling of Green Deal Plans by HELMS to date is £376,628.<strong>
</strong></p><p> </p><p> </p><p>Where Intention Notices have proposed reductions in
loan amounts, the highest reduction to date has been 68%, the lowest reduction, 30%,
and the average reduction, 50%.</p><p> </p><p>Six Intention Notices in respect of
mis-selling by HELMS have proposed cancellation. To date, there have been 4 cases
where Intention Notices proposed cancellation but the Secretary of State’s decision,
set out in the subsequent final Sanction Notices, was to impose reduction following
representations.</p><p> </p><p>No complainants who have received Intention Notices
proposing cancellation have made representations in response to those Notices.</p>
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