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1613137

registered interest
date	21/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Ministry of Defence: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the Answer of 20 April 2023 to Question 177723 on Ministry of Defence: Staff, when staff in his Department's main building in Whitehall last completed a Leesman office survey; and how many and what proportion of respondents to that survey (a) agreed and (b) disagreed with the statements about their main workplace that (i) it enabled them to work productively, (ii) it supported them sharing ideas and knowledge among colleagues, (iii) it created an enjoyable environment to work in, (iv) it contributed to a sense of community at work and (v) it was a place they were proud to bring visitors to.
tabling member constituency	Islington South and Finsbury
tabling member printed	Emily Thornberry
uin	182146
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>Ministry of Defence staff based in Main Building, Whitehall have not participated in any of the Leesman office surveys, however other business units across defence have participated in previous surveys.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:44:07 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	1536 label Biography information for Emily Thornberry

1612813

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Service Complaints Ombudsman
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what the statutory powers are of the Service Complaints Ombudsman.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181882
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>A list of the statutory powers can be found on the website of the Service Complaints Ombudsman for the Armed Forces: <a href="https://www.scoaf.org.uk/how-can-we-help-you/what-can-ombudsman-do-me" target="_blank">https://www.scoaf.org.uk/how-can-we-help-you/what-can-ombudsman-do-me</a></p><p> </p><p>Alternatively, they can be found in the Armed Forces (Service Complaints and Financial Assistance) Act 2015: <a href="https://www.legislation.gov.uk/ukpga/2015/19/pdfs/ukpga_20150019_en.pdf" target="_blank">https://www.legislation.gov.uk/ukpga/2015/19/pdfs/ukpga_20150019_en.pdf</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:47:07 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612837

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Veterans: Identity Cards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what steps his Department is taking to ensure that individuals who left the armed services before 2018 and have not been issued a Veterans ID card are able to be issued a card retrospectively.
tabling member constituency	Southport
tabling member printed	Damien Moore
uin	182061
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>I refer the hon. Member to the answer I gave on 23 March 2023 to Question 169383 to the hon. Member for Canterbury (Ms Duffield).</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:54:51 answering member 1466 label Biography information for Dr Andrew Murrison attachment 1 file name 169383 - Veterans; Proof of Identity.docx title Veterans: Proof of Identity
tabling member	4669 label Biography information for Damien Moore

1612858

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many and what proportion of service complaints were resolved within 24 weeks in each year since 2016.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181887
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The number of Service Complaints that were resolved within 24 weeks in each year since 2016 is set out in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Number of Service Complaints resolved within 24 weeks</strong></p></td></tr><tr><td><p>2016</p></td><td><p>220</p></td></tr><tr><td><p>2017</p></td><td><p>309</p></td></tr><tr><td><p>2018</p></td><td><p>303</p></td></tr><tr><td><p>2019</p></td><td><p>274</p></td></tr><tr><td><p>2020</p></td><td><p>247</p></td></tr><tr><td><p>2021</p></td><td><p>215</p></td></tr><tr><td><p>2022</p></td><td><p>374</p></td></tr></tbody></table><p> </p><p> </p><p>The proportion of Service Complaints that were resolved within 24 weeks was 39 per cent in 2016 and 52 per cent in 2017. The proportion of Service Complaints that were resolved within 24 weeks in each year since 2018 can be found in table 2.11 of the Service Complaints Ombudsman for the Armed Forces’ Annual Statistical Tables 2022: <a href="https://www.scoaf.org.uk/annual-statisticals-tables" target="_blank">https://www.scoaf.org.uk/annual-statisticals-tables</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:47:27 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612862

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many complaints were made via the Service Complaints Process in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181888
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The number of complaints made via the Service Complaints process in each year between 2010 and 2015 is not held by the Service Complaints Ombudsman for the Armed Forces (SCOAF).</p><p> </p><p>The number of complaints made via the Service Complaints Process was 711 in 2016 and 786 in 2017.</p><p> </p><p>The number of complaints made via the Service Complaints process in each year between 2018 and 2022 can be found in table 2.2 of the SCOAF’s Annual Statistical Tables 2022: <a href="https://www.scoaf.org.uk/annual-statisticals-tables" target="_blank">https://www.scoaf.org.uk/annual-statisticals-tables</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:47:53 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612866

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what has been the average length of time to resolve special-to-type complaints in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181890
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>I refer the right hon. Member to the answers I gave him to Question 180993 on 20 April 2023 and Question 181372 on 24 April 2023.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison attachment 1 file name 180993 - Armed Forces Complaints.docx title Armed Forces Complainta 2 file name 181372 - Armed Forces Complaints.docx title Armed Forces Complaints grouped question UIN 181891 question first answered 26/04/2023 14:48:23 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612868

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many and what proportion of Special-to-Type complaints were ruled in favour of the complainant in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181891
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>I refer the right hon. Member to the answers I gave him to Question 180993 on 20 April 2023 and Question 181372 on 24 April 2023.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison attachment 1 file name 180993 - Armed Forces Complaints.docx title Armed Forces Complainta 2 file name 181372 - Armed Forces Complaints.docx title Armed Forces Complaints grouped question UIN 181890 question first answered 26/04/2023 14:48:23 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612871

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what recent assessment has he made of the level of trust amongst serving forces personnel in the service complaints process.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181892
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The best available information on the level of trust amongst serving Armed Forces personnel in the service complaints process is restricted to those who have suffered at least one incident of bullying, harassment or discrimination in the last 12 months. This information can be found in Section 13 of the Reference Tables for the Armed Forces Continuous Attitude Survey 2022:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1098218/AFCAS_2022_ANNEX_B_Reference_Tables_Excel.xlsx" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1098218/AFCAS_2022_ANNEX_B_Reference_Tables_Excel.xlsx</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:48:51 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612874

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, if he will make an estimate of the number and proportion of forces personnel who were eligible to use the service complaints process but chose not to in the last 12 months.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181893
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>All Service personnel are eligible to use the Service Complaints system. The vast majority chose not to do so, either because they had no complaints or their issues were successfully resolved via another route, such as via informal action or a Special-to-Type complaint.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:49:23 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612875

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, whether his Department has made an assessment of the potential impact of the service complaints process on the mental health of forces personnel who have made a complaint.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181894
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The Service Complaints process can be stressful and upsetting for all involved. Advice and guidance regarding the wealth of independent support and assistance available to both Complainants and Respondents is published within Joint Service Publication 831 (Redress of Individual Grievances (Service Complaints)). Furthermore, all Complainants and Respondents are entitled to the services of an Assisting Officer whose role is to support and help them throughout the process.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:49:58 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey