| answer text |
<p>The vast majority of parents apply for and use their childcare accounts without
problems. Where parents have experienced technical issues that impact them financially,
HMRC has arrangements in place to ensure that they do not miss out as a result. Where
parents report technical issues with their Tax-Free Childcare payments, HMRC pay compensation
to reimburse them for any missed government top-up.</p><p>To 31 October 2018, HMRC
has received 4,560 complaints from parents who have experienced technical issues with
the childcare service. HMRC does not hold information on the breakdown of the complaints
in relation to Tax-Free Childcare payments specifically.</p>
|
 |
