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<p>The majority of parents use the service without problems. HM Revenue and Customs
have procedures in place to ensure any parent who experiences a technical issue when
applying for Tax-Free Childcare through the online service, receives support and does
not lose out financially.</p><p> </p><p>Where parents have missed out on Tax-Free
Childcare payments, HMRC pay compensation to reimburse them for missed government
top-ups.</p><p> </p><p>A dedicated childcare service helpline is available to provide
further support to any parents experiencing technical difficulties.</p>
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