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More than 325,000 parents have a live childcare account and are using the childcare
service to access government support with childcare.<p> </p>HMRC have delivered a
range of improvements and continue to improve the service based on customer feedback.
Fewer customers see error screens and the vast majority of customers receive an eligibility
response within five working days, if not instantly. They have also recruited more
staff to work on the childcare service helpline, to improve the service for customers
who need to contact them by telephone.
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